F&b Waiter/ess

1 week ago

Dubai, United Arab Emirates Madinat Jumeirah Resort - Jumeirah Group Full time

Jumeirah Hotels and Resorts is a well-established luxury hotel company, which has had a distinct impact on the global hospitality market for the past two decades. Jumeirah has transformed the way that luxury is defined as exemplified by its flagship hotel, Burj Al Arab Jumeirah.

Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader operating 24 Jumeirah branded properties in eight countries, employing more than 13,500 colleagues from across 140 nationalities.

**About the role**:
A fantastic opportunity has arisen for highly talented and experienced Waiters and Waitresses to join Food & Beverage Service team at Jumeirah Hotels and Resorts in Dubai on either a full-time or seasonal basis.

**Your main duties will include the following**:

- Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames
- Identify and take all opportunities to enhance the quality of service
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Offer assistance to colleagues when required, to ensure designated work goals are met
- Demonstrate trust, support and respect towards team members in day-to-day work activities
- Conduct communication with customers and colleagues in a polite, professional and friendly manner
- Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
- Seek assistance from other team members, supervisors and managers when required
- Have a working understanding of all Food and Beverage Restaurant and Bars in order to properly direct and advise guests
- Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
- Meet all reasonable needs and requests of customers within acceptable enterprise time frames
- Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Offer assistance to colleagues when required, to ensure designated work goals are met About you:
In order to be considered for this role, you will have the passion for consistent high-quality guest service. You will preferably possess a minimum of 2 years experience in a 5-star hotel or similar environment and completed secondary education.

You should have an excellent interpersonal and guest service ability. It is also essential that you have good command of the English language (spoken and written) and an additional language (i.e. French, German, Italian, Spanish, Arabic or Russian).

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