Bartender

2 weeks ago

Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**Job Description**:
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OVERVIEW/BASIC FUNCTION:

- Take orders, prepare and serve alcoholic and non-alcoholic beverages to guests courteously and efficiently according to hotel specifications. Maintain stock, supplies and cleanliness of bar and equipment.
- RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of service requirements for assigned function:

- Liquor brands, beers and non-alcoholic beverages ordered
- Particular characteristics/description of wines/champagnes ordered
- Prices for specified bar selections
- Designated glassware, ingredients, preparation method and garnishes required
- Group name, type of function and expected attendance
- Scheduled hours of service
- Special requests/arrangements
- Location of bar in function room
- Order of service
- V.I.P.'s
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies and service procedures.
- Complete opening side duties:

- Check quality and set up designated bar stock and supplies by using checklist
- Requisition all necessary supplies
- Transport supplies from storeroom to bar set-up area
- Stock ice
- Prepare garnishes.
- Stock glassware and paper supplies.
- Prepare mixes.
- Check cleanliness and condition of bar unit (C02 lines, soda tanks, soda guns, drain, etc.).
- Check condition and cleanliness of blender, shaker and other tools.
- Check temperature of refrigeration units.
- Transport bar unit with all supplies and equipment to assigned function area and set up in specified location in accordance with departmental standards.
- Ensure security of all bar supplies in function area.
- Greet guests and take their orders, utilizing suggestive/upselling techniques.
- Prepare all drink orders for guests according to specified recipes.
- Provide club service for designated beverages.
- Serve drinks to guests in accordance with departmental standards.
- Collect drink tickets where specified.
- Issue, open and serve wine/champagne bottles; collect payment/tickets where specified.
- Anticipate guests' needs, respond promptly and acknowledge guests even when busy.
- Maintain positive guest relations.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Handle guest complaints following the six step procedures and ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of bartop, tables and service areas.
- Remove soiled wares from bartop and tables and place in designated area.
- Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time.
- Ensure proper authorization for additional payments as required prior to replenishing.
- Clearly communicate last call at designated closing time to guests, Captain and Waiters.
- Transport bar unit with all supplies and equipment from function area to designated area and breakdown the bar in accordance with departmental procedures.
- Prepare consumption report promptly according to specified procedures.
- Present guest check and process payment. Adhere to all cash handling and credit policies/procedures.
- Legibly document designated items on the spill sheet.
- Ensure maximum usage of all supplies to attain budgeted beverage cost and to prevent waste.
- Use all chemicals in accordance with OSHA regulations and hotel requirements.
- Complete closing side duties:

- Properly store all reusable goods in designated areas.
- Empty and drain ice bin; clean sink.
- Wipe clean all surfaces of bar; clean all bar equipment and tools.
- Wipe down all bottles and surfaces.
- Secure all liquors, beers, wines, coolers, cabinets and storage areas.
- Remove trash.
- Complete all closing reports in the P.O.S. system.
- Count bank at end of shift; complete designated cashier reports and drop receipts; secure bank.
- To maintain and comply with brand and LQA standards
- To continuously support direct supervisor assuring service complies with Brand and LQA standards
- To assure the knowledge of both brand and LQA standards
- All other duties as required.

OSHAD RESPONSIBILITIES:

- While at work, (and while on work premises) an associate shall:
- Take reasonable care of their own health and safety.
- Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
- Cooperate with full compliance with Hotel’s developed OSHMS policies, OSHMS procedures & operational works instructi

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