CRM Architect

3 weeks ago

Dubai, United Arab Emirates Avanade Full time

**Role Overview**:
As a CRM Architect, you will be a CRM thought leader with proven expertise in solution architecture working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

**Key Role Responsibilities**:
**Day-to-day you will**:

- Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
- Direct efforts to defining technical, operational, and user requirements
- Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
- Research customer issues that may be non-standard in order to offer solutions
- Design conceptual architecture and technical solutions
- Ensure project quality meets standards through KPI identification and testing plan
- Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
- Ensure off-shore resources are utilized and leveraged appropriately
- Take an active role in sales activities and planning as required
- Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

**Key Role Skill & Capability Requirements**:
You are likely a great technical manager with vast CRM experience and people centric focus. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements
- Understanding of common industry standard business practices supported by CRM
- Extensive experience with Microsoft Dynamics CRM, Sales and Service module will be highly regarded
- Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft.Net, and etc.
- Basic understanding of relational database concepts desired

*

Non-Technical Requirements
- Excellent client management skills and the ability to work with customers to develop and manage an action plan
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Extensive experience in a management or leadership role.
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form-Self-starter and able to work independently with mínimal supervision
- Proven track record supporting clients within the telecommunication sector

**Preferred Education Background**:
You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering (Master’s degree preferred)

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