Operations & Service Manager

1 week ago


Umm alQuwain, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Operations & Service Manager

**Role: Operations & Service Manager**

**Location: Umm Al Quwain**

**Role Purpose**:

- Handling the branch operations - review, control & approval, sales and business acquisition, management of service delivery and staff management and coordination.

**Key Accountabilities of the role**:
These are the main responsibilities of this role

**Responsibilities**:

- Cash Vault - Dual control of branch Vault
- Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
- Managing branch cash as per cash holding limit
- Process & balance daily inward and outward clearing transactions
- Reconciliation and review of errors in teller transactions
- Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
- Ensure that all customers transactions as per ADIB policies and procedures
- Sign on behalf of the bank as per the assigned limit
- Control and supervision of operations work processes for compliance with ADIB's Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
- Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
- Facilitating and implementing work process improvements
- Interact with customers for sale of ADIB's deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
- Monitor the sales performance of CROs
- Generation of new business via out marketing calls and in
- branch contacts through "Open door policy" in meeting customers
- Setting and monitoring sales plans for the branch and sales staff as per forecast
- Coaching of all sales staff to increase sales productivity and cross selling
- Monitor branch service standards for customer satisfaction
- Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
- Getting ad-hoc customer feedback
- Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
- Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
- Maintain staff morale and relationship
- Observe, coach /train and counsel staff towards expected behaviors
- Identify training developments needs for staff and ensure that these are met as per schedules

**Specialist Skills / Technical Knowledge Required for this role**:

- Knowledge of products and services offered by ADIB
- Knowledge of branch operations and back-office functions
- Knowledge of ADIB policies and systems
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Computer skills
- Communication and presentation skills
- both Written and Oral (In English)

**Previous experience required (if any** ):

- Knowledge of Retail Banking products, processes, and policies
- 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience
- Computer literacy and tech-savviness
- Self-starter with excellent time-management skills
- Active coach and mentor to junior employees

Job ID 300002328119003



  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates IDP International Education Specialists Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates BOSS Built Environment Full time

    Operations Manager is a senior role which involves overseeing the production of work at services in the Fabrication Facility. It is the Operations Manager's job to make sure the facility is running as efficiently as possible, with a smooth service that meets the expectations and needs of the Projects and Client.Responsibilities:To plan and direct all...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Employment and Social Development Canada Full time

    Job Title: Food Service ManagerWe are seeking a skilled and experienced Food Service Manager to join our team at Employment and Social Development Canada. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff.Responsibilities:Supervise and coordinate activities of staff who prepare and...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Najmaconsultancy Full time

    We are seeking an experienced HR Operations Manager to lead our internal HR initiatives and external consultancy projects. The ideal candidate will have a strong background in HR strategy, employee relations, and client management, with a focus on aligning HR operations with business goals.Key Responsibilities:- Develop and implement HR strategies that align...

  • Operations Manager

    1 week ago


    Umm al-Quwain, United Arab Emirates Agile Consultants Full time

    **Job Code**:122/004/585 **Location**:Umm Al Quwain **Salary**:AED 7,000 - 8,000 **Benefits**:Accommodation & Transportation **Industry**:Manufacturing **Responsibilities**: - Responsible for planning, directing, and coordinating operational activities at the highest level of management and overseeing the daily operations of the distribution...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates MD Home Health Care Services LLC Full time

    Job OverviewMD Home Health Care Services LLC is seeking a skilled professional to lead our clinical department.ResponsibilitiesPromote excellent patient care through leadership and management of internal medicine clinical departments.Mentor and develop medical staff, fostering a culture of continuous learning and growth.Collaborate with cross-functional...

  • CNC Machine Operator

    2 weeks ago


    Umm al-Quwain City, United Arab Emirates CREATIVE TECHNICAL SERVICE LLC Full time

    CNC router machine operator with 1-2 years experience **Salary**: AED1,800.00 - AED2,200.00 per month Ability to commute/relocate: - Umm al-Quwain City: Reliably commute or willing to relocate with an employer-provided relocation package (required)

  • Operations Manager

    2 weeks ago


    Umm al-Quwain City, United Arab Emirates Alghanem Industries Full time

    Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution - Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service - Partner with...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates ENOC Full time

    Job Purpose:The Terminal Operations Manager ensures the safe, efficient, and cost-effective management of terminal operations, aligning with international standards and organizational goals. This role oversees daily operations, HSSEQ compliance, customer relationships, and resource optimization while driving continuous improvement and operational...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Manlift Middle East LLC Full time

    Are you passionate about safety, quality, and technical excellence? We're looking for a detail-oriented professional to support our Safety, Health, Environment, and Quality (SHEQ) initiatives while coordinating key technical processes.About the jobThis role will be responsible for managing administrative tasks for the technical operation. The role will...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Abroad Work Full time

    Job Title: Resort ManagerCompany Overview:Abroad Work is seeking a highly skilled Resort Manager to lead our team in Umm-al-Qaiwain, UAE. As a key member of our management staff, you will be responsible for overseeing the daily operations of the resort, ensuring excellent customer service, and driving revenue growth.


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Synergy Project Management Full time

    Job Summary:We are seeking a detail-oriented and experienced accounting professional to oversee our financial operations. The ideal candidate will ensure compliance with company policies, laws, and regulations while maintaining accurate financial records and reports.


  • Umm al-Quwain City, United Arab Emirates Inverse Group Full time

    Minimum 10yrs UAE experience - Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company - Develop, implement, and maintain quality assurance protocols - Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity - Ensure that operational activities remain on...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates BOSS Built Environment Full time

    Job Summary:We are seeking a skilled Fabrication Operations Director to oversee the production of work at our Fabrication Facility. As a senior role, you will be responsible for ensuring the facility runs efficiently with a smooth service that meets project and client expectations.Key Responsibilities:Operational Planning: Plan and direct all fabrication...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Abroad Work Full time

    Executive Chef Position at Abroad WorkWe are seeking a highly skilled and experienced Executive Chef to join our team in Umm-al-Qaiwain. The successful candidate will have the opportunity to work in a fast-paced kitchen environment and contribute to the success of our food service operations.The ideal candidate should have a strong background in culinary...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Employment and Social Development Canada Full time

    Job Overview:We are seeking an experienced Restaurant Operations Lead to join our team at Employment and Social Development Canada. As a key member of our operations team, you will be responsible for overseeing the daily activities of our food service staff.Main Responsibilities:Supervise and co-ordinate activities of staff who prepare and portion food.Train...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates NMSF Careers Full time

    About the RoleNMSF Careers is seeking a dedicated and detail-oriented Customer Service Coordinator to support our logistics and freight forwarding operations. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service.Key Responsibilities:Provide top-notch customer service to...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Electronic Theatre Controls Full time

    We're seeking an experienced Field Service Engineer to join our team, working from our Dubai office, servicing customers in the Middle East. We support our customers with technical expertise in the use and application of all ETC's products. The role will require technical knowledge and familiarity with ETC products, experience in entertainment lighting, and...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Abroad Work Full time

    Controller Job DescriptionAs a key member of our operations team, the Controller will be responsible for managing inventory, coordinating supplies, and maintaining accurate records. If you are a detail-oriented and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.About the Company: Abroad Work...


  • Umm al-Quwain, Umm al Qaywayn, United Arab Emirates Management Solutions International MSI Full time

    About Management Solutions International MSIAt MSI, we value efficiency and precision in our operations. Our LED manufacturing facility requires skilled professionals to maintain the highest standards of inventory management. As an Inventory Manager, you will play a critical role in ensuring seamless supply chain operations.Key Accountabilities:Develop and...