Front Office Executive

2 months ago

AlAyn, United Arab Emirates NMC Healthcare Full time

**DUTIES AND RESPONSIBILITIES**:

- To receive the patients with a pleasant smile and wish them.
- To attend telephone calls politely and strictly adhering to telephone manners.
- To see if the patient is a new patient or an old patient (Already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- To give the registration forms and help them to file and guide them to the concerned doctor.
- If the information is not clear then send the patient to the Customer care dept.
- To usher the patient
- To collect the reference letters if any.
- To check whether the patient has filled all relevant data in the registration form.
- To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
- To make an entry of the referred doctor's name and address in the computer.
- To guide the visitors to the concerned room/departments.
- To provide information regarding various preventive medical health checkups.
- To answer various queries of the patient.
- To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To assist in basic translation as and when required.
- Health Information Literacy and Skills:

- Adhere to information systems policies and procedures as required by Health Care Organization.
- Privacy, Confidentiality of Health Information:

- Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
- Follow confidentiality and security measures to protect electronic health information.
- Maintain data integrity and validity within an information system.
- Report any possible breaches of confidentiality in accordance with organizational policies.
- Health Information/Data Technical Security:

- Basic Computer Literacy Skills:

- Demonstrate proficiency in Windows operating environment.

**DUTIES AND RESPONSIBILITIES**:

- To receive the patients with a pleasant smile and wish them.
- To attend telephone calls politely and strictly adhering to telephone manners.
- To see if the patient is a new patient or an old patient (Already registered).
- To get the information about the nature of illness and guide them to the concerned department.
- To give the registration forms and help them to file and guide them to the concerned doctor.
- If the information is not clear then send the patient to the Customer care dept.
- To usher the patient
- To collect the reference letters if any.
- To check whether the patient has filled all relevant data in the registration form.
- To make a note on the form and in the computer if the doctor referred was the primary doctor, doctor on call / CMO's reference / reference letter.
- To make an entry of the referred doctor's name and address in the computer.
- To guide the visitors to the concerned room/departments.
- To provide information regarding various preventive medical health checkups.
- To answer various queries of the patient.
- To participate and contribute to departmental quality initiatives to be aware of departments performance and objective.
- To carryout data collection/support in data collection.
- To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
- To perform any job / task as and when assigned by the superior.
- To assist in basic translation as and when required.
- Health Information Literacy and Skills:

- Adhere to information systems policies and procedures as required by Health Care Organization.
- Privacy, Confidentiality of Health Information:

- Follow security and privacy policies and procedures to the use of networks, including intranet and Internet.
- Follow confidentiality and security measures to protect electronic health information.
- Maintain data integrity and validity within an information system.
- Report any possible breaches of confidentiality in accordance with organizational policies.
- Health Information/Data Technical Security:

- Basic Computer Literacy Skills:

- Demonstrate proficiency in Windows operating environment.

**QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS**:

- Graduate desirable but not mandatory.
- UAE National.
- 1year min experience in customer service.
- Active and good inter personal skills
- Pleasing Personality
- Excellent command of oral and written English; Arabic is essential.
- Basic Computer Literacy Skills:

- Demonstrate proficiency in Windows operating environment

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