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Technical Helper
2 days ago
As a Technical Helper, you will provide technical support and assistance to users, customers, or internal teams. Your primary responsibilities will involve troubleshooting technical issues, resolving problems, and providing guidance on technical products or services. You will play a crucial role in ensuring smooth operations and customer satisfaction by addressing technical concerns promptly and effectively.
Key Responsibilities:
- **Technical Support**: Provide timely and effective technical assistance to users or customers facing issues with software, hardware, or other technical products/services.
- **Problem Resolution**: Work diligently to resolve technical issues within defined service level agreements (SLAs) to minimize downtime and disruptions.
- **Documentation**: Maintain accurate records of technical issues and their resolutions. Document troubleshooting steps and solutions for future reference.
- **Customer Communication**: Communicate technical solutions and recommendations clearly and professionally to users or customers, ensuring understanding and satisfaction.
- **Product Knowledge**: Stay updated on product features, technical specifications, and troubleshooting techniques to provide effective support.
- **Collaboration**: Collaborate with internal teams such as development, quality assurance, and product management to escalate complex issues and contribute to product improvement.
- **Training and Guidance**: Provide training and guidance to users on using technical products effectively and efficiently.
- **Continuous Improvement**: Identify opportunities to improve technical support processes, tools, and documentation to enhance efficiency and customer satisfaction.
- **Adherence to Policies**: Follow established procedures, protocols, and security guidelines while handling technical support tasks.
Pay: AED1,000.00 - AED1,200.00 per month
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Technical Helper
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Abu Dhabi, Abu Dhabi, United Arab Emirates JOYS BROTHERS CENTRAL AIR CONDITIONING AND GENERAL MAINTENANCE LLC Full timeAs a Technical Helper, you will provide technical support and assistance to users, customers, or internal teams. Your primary responsibilities will involve troubleshooting technical issues, resolving problems, and providing guidance on technical products or services. You will play a crucial role in ensuring smooth operations and customer satisfaction by...
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