
Helpdesk Support
6 months ago
Assistant IT Help Desk Technician
**Job Summary**:
The IT Help Desk Technician provides technical support and assistance to end-users within the organization. This role involves responding to IT-related inquiries, troubleshooting hardware and software issues, and providing solutions to ensure smooth operation of computer systems and peripherals.
**Responsibilities**:
- Troubleshoot and resolve threat alerts, failed OS patches, pending patches, and reboots
- Create scripts to automate.and maintain NinjaRMM alerts/management.
- Escalate complex issues to appropriate IT staff for resolution.
- Assist in managing backups and back up failures.
- Perform routine maintenance tasks, such as reviewing the endpoints in yellow and red.
- Collaborate with clients regarding RAM and Hard drive
**Qualifications**:
- Associate degree or equivalent in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Knowledge of operating systems, such as Windows and macOS.
- Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
- Basic understanding of hardware components and troubleshooting techniques.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Relevant certifications (e.g., CompTIA A+, Network+) may be preferred or required.
**Additional Requirements**:
- Willingness to learn and adapt to new technologies.
- Ability to lift and move equipment, such as computers and printers.
- Excellent customer service skills and patience when dealing with end-users.
**Job Type**: Contract
**Salary**: AED32.00 - AED33.00 per hour
Expected hours: 20 - 30 per week
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