Reservation Agent with Hotel Experience

2 weeks ago


Dubai, United Arab Emirates Emirates Grand Hospitality Full time

**Job description**

We are looking for Reservation Agent to join one of our properties. Interested applicants should upload their updated CV with recent photo. Only shortlisted applicants will be contacted by HR Department.

**A)** **Responsibilities and Duties**:

- To be familiar with all hotel policies and procedures.
- To be well-versed with the facilities and services offered by the hotel.
- To “master” the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities.
- To be well-versed in all reservations handling and process, proficient in operating the reservations systems and equipment.
- To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
- To upsell whenever possible to maximize on occupancy and revenues.
- To fully understand market segmentation to accurately “qualify” reservations.
- To handle incoming reservation requests/correspondence, confirming or regretting on the day received.
- Consistently offer professional, friendly and engaging service
- Build rapport and establish brand loyalty through reservations process
- Determine Guest’s needs and quote the appropriate room and rate as per requirements
- Assist Guests regarding hotel facilities in an informative and helpful way
- Book reservation with accurate information to ensure we exceed Guest’s expectations
- Update and check reservations ensuring a flawless check in and checkout process
- Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests
- Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
- Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
- Drive Rate and RevPAR through selling the right room to the right Guest
- To take individual bookings over the phone
- To ensure all correspondence relating to individual bookings is prioritized and distributed between themselves and the reservations agent to be updated in Opera, responded to where required and correctly filed
- To maintain the filing systems within the department
- To ensure daily arrivals checks are completed
- To maximize rooms sales by ensuring that the room selling status is correct - To assist the front desk staff with any reservation queries - To assist the accounts office with any reservation queries - To identify any departmental procedural issues and address these issues in consultation with the reservations manager and/or revenue manager - To maintain good relations with agents, companies and regular guests using the hotel
- To ensure good customer care is demonstrated at all times when in contact with guests - To action any sales activity set by the Reservations Manger whenever a shortfall is evident - To effectively and efficiently carry out all aspects of the reservations agent’s duties to the standards of the hotel and company thereby, achieving continued guest satisfaction
- To be fully conversant with the Hotel reception, telephone and accounting procedure and which aspects are relevant to reservations to ensure that these are carried out to the standards required by the hotel and the company
- To ensure that he Reservations Manager and the Front Office Manager are aware of any guest special requirements so appropriate departments can be informed
- To be fully aware of all current promotions and restrictions attached to them. To ensure they are inputted under the correct promotions and promoted at all suitable opportunities
- To be able to carry out reservations roles as in individual positions and any other reasonable task requested of them by the reservations manager or revenue manager
- To ensure all brochure requests and confirmations are sent to the client within 24 hours of request to the company and the hotels required standards

**Qualifications**:

- Has at least 1-2 years hospitality experience
- Knowledge in Opera System is a MUST
- Currently in UAE
- Preferably on a visit visa or cancelled visa

**Job Types**: Full-time, Permanent

**Experience**:

- Hospitality: 1 year (preferred)
- Opera System: 1 year (Preferred



  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Reservation Agent (Hotel Experience is a must) Job Responsibilities; - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...


  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Reservation Agent (Hotel Experience is a must) Job Responsibilities; - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...


  • Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Reservation Agent (Hotel Experience is a must) Job Responsibilities; - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...

  • Reservations Agent

    1 week ago


    Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time

    We are urgently looking for Reservations agents available for immediate joining and possess the below skills: - Written & Verbal Communication skill - Customer Service - Team work - Listening skill - Problem-Solving Skills - Quality and quantity of work to be priority - Time Management - Answering and handling calls within 3 rings received via Hotlync in a...


  • Dubai, United Arab Emirates CANAL CENTRAL HOTEL Full time

    Good English communication skills - Positive attitude and willingness to learn and grow **Job Types**: Full-time, Permanent Application Question(s): - Are you immediately available? **Experience**: - Hotel Reservation Agent: 2 years (required)

  • Reservation Agent

    3 weeks ago


    Dubai, United Arab Emirates CANAL CENTRAL HOTEL Full time

    Proven experience in the same field in a 5* hotel. Good communication skills\ Immediately available **Job Types**: Full-time, Permanent **Salary**: Up to AED2,000.00 per month Application Question(s): - Are you immediately available? **Experience**: - Reservation Agent: 2 years (preferred)


  • Dubai, United Arab Emirates al khaleej palace deira hotel Full time

    **Al Khaleej Palace Deira Hotel** is looking for an experienced **Hotel Reservation Agent **with a minimum experience of 2 years in Hotel's Reservation Department. **Job Descriptions**: - Answers guest questions about hotel facilities/services (hours of operation, room availability, restricted dates, rates and room types, packages, promotions,...

  • Reservation Agent

    3 days ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...


  • Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    **Job description** **Summary Description**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of...


  • Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    **Summary Description**: Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly...

  • Reservation Agent

    3 weeks ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Processes reservations from the sales office, other hoteldepartments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packagesplans. - Knows the...

  • Reservation Agent

    2 weeks ago


    Dubai, United Arab Emirates Golden Sands Hotel - Sharjah Full time

    **Skills Required**: - Written & Verbal Communication skill - Customer Service - Team work - Listening skill - Problem-Solving Skills - Quality and quantity of work to be priority - Time Management - Selling skills **Duties & Responsibilities**: - Answering and handling calls within 3 rings received via Hotlync in a professional and polite manner as per...

  • Reservation Agent

    3 weeks ago


    Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time

    **Skills Required**: - Written & Verbal Communication skill - Customer Service - Team work - Listening skill - Problem-Solving Skills - Quality and quantity of work to be priority - Time Management - Selling skills **Duties & Responsibilities**: - Answering and handling calls within 3 rings received via Hotlync in a professional and polite manner as per...


  • Dubai, United Arab Emirates OceanAir Travels Full time

    The Reservations Agent is responsible for managing guest reservations, ensuring accurate and efficient booking processes, and providing exceptional customer service. This role requires a strong background in hotel operations and an ability to handle various reservation systems and customer interactions effectively. **Responsibilities**: - Utilize hotel...

  • Reservation Agent

    1 week ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...


  • Dubai, United Arab Emirates New grand career solution Full time

    RESERVATION AGENT Immediate joiners holding visit/cancel visa shall only apply. Previous experience in a hotel as a reservation agent is mandatory. Job Location - Khorfakkan This job is for a 5-star hotel. - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various...

  • Reservation Agent

    5 days ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...


  • Dubai, United Arab Emirates Royal Continental Hotel Full time

    **DUTIES AND RESPONSIBILITIES**: - Act as a main resource for reservation agents needing assistance or about achieving customer satisfaction. - Ensure the reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates, etc. - Respond to all guest reservation requests and execute...

  • Reservation Agent

    5 days ago


    Dubai, United Arab Emirates Canal Central Hotel Full time

    We are currently seeking a dedicated, enthusiastic, and professional **reservations agent** to join our exceptional team. As a Reservations Agent, you will play a crucial role in providing exceptional customer service to our guests by handling reservations and ensuring a seamless experience from the first point of contact to their arrival. You will be the...

  • Reservation Agent

    4 weeks ago


    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    We are urgently looking for Reservations Agent to join our group. Interested applicants may send their updated CV with Photo. Only shortlisted applicants will be contacted by HR Department. **Responsibilities**: - Input, modify, or cancel phone reservations into the system directly and file accordingly - Answer complaints regarding reservation and refer...