Customer Service

2 weeks ago

Dubai, United Arab Emirates Nibras International School Full time

**Description**

**Customer Service & Facilities Coordinator Role Profile**

**Purpose of Role**
ISP are enhancing their sport offering and part of this includes building state-of-the-art Padel courts which provide dedicated venues for the growth of Padel in the UAE. Our mission is to facilitate participation in an active lifestyle and provide exceptional sporting opportunities within the school and community.

We are looking for an individual who can support our team at our Nibras International School Dubai, working as a Facilities Coordinator. We aim to deliver a consistently positive experience by offering a warm and friendly atmosphere across all our Schools and you as a Facilities Coordinator will play a significant role in ensuring customers enjoy their experience and come back to enjoy the courts many more times.

We want you to be enthusiastic and passionate about the game and to have an enthusiastic and engaging personality to ensure our customers receive the very best service.

**Areas of responsibility**: Based on site at Nibras International School (“NIS”) Dubai, the Facilities Coordinator will be responsible for all customer service bookings and facilities hire for the new state of the art Padel Tennis Courts.

**Reporting to**: Regional Head of ASA - Middle East with a dotted line to the Facilities Manager, NIS

**ISP Principles**

**Begin with our children and students. **Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

**Treat everyone with care and respect. **We look after one another, embrace similarities and differences and promote the well-being of self and others.

**Learn continuously. **Getting better is what drives us. We positively engage with personal and professional development and school improvement.

***Key Responsibilities**

The priorities of this role include the following requirements:

- Previous experience with dealing in customer service
- Passion for good customer service and ensuring customers have a good time
- Passion for sports
- Excellent English verbal and written communication skills
- Organised with the ability to multitask
- Positive attitude with the capability of building a good and strong rapport with anyone that walks through our doors
- Must have flexible working hours around opening/closing times
- Must be able to work on some weekends
- Providing a comprehensive facilities management service that supports the building users effectively, efficiently and with a strong customer focus.
- Managing and monitoring compliance and maintenance.

The principal objective of the post is to provide customer focused premises, facilities, and compliance within the school.

As a Facilities Coordinator, you will be the friendly face welcoming anyone who walks through our doors. You will have excellent verbal and written communication skills, the ability to multitask and good attention to detail.

You will be responsible for creating an outstanding first impression, ensuring that you are polite, courteous, professional, and welcoming always whilst partaking in all activities relating to the reception, booking of courts and facilitating the rental of appropriate equipment to our customers.

**Key tasks, duties, and accountabilities of the post**
- Responsibility for opening and closing the facilities and attending in case of emergencies
- Welcome visitors of our facilities and maintain the companies’ high level of service, ensuring that all internal and external customer enquiries and complaints are dealt with and resolved.
- Oversee the day to day running of the facilities, ensuring that professional standards of behaviour are maintained, and a consistent level of premium service is received by our customers.
- Work towards pre-determined targets/KPI’s for the facility.
- Ensure the smooth running of operations across the centre including daily cash depositing and banking.
- Assist and advise the regional Head of ASA's when required, in formulating and contributing to property related policies, strategies.
- Assist the School/s PE Department with facilitating timetabling and availability for use within the school day.
- Designing, providing and supporting a modern, fully integrated workplace to support the School business.
- Proposing and implementing the most effective systems and processes to support the services in the remit of the post.
- Collate customer feedback and report to Head of ASA’s as required.

**Governance and corporate responsibilities**
- Undertake any additional responsibilities as directed by the regional head of ASA's.
- Adhere to the Business policies, rules and procedures including, Health and Safety, Equal Opportunities, all other legislative responsibilities, governance and financial policies an

  • Customer Service Agent

    1 month ago

    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    HELLO CANDIDATES, We are hiring for an ENGLISH speaking FEMALE agent for our client in the Middle East, we require someone who is fluent in English and has some experience in the Call Center field. Thank You. **Salary**: AED3,000.00 - AED3,200.00 per month **Experience**: - customer service: 2 years (required) **Language**: - ENGLISH (required) Shift...

  • Customer Service

    4 weeks ago

    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...

  • Customer Service

    1 month ago

    Dubai, United Arab Emirates Sevoca-Group Logistics LLC Full time

    We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer Service...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Caliberly Full time

    -Full Time Dubai **About the job Marketing position / Customer Service**: **Responsibilities**: - Develop and implement marketing strategies to promote our products and services - Build and maintain relationships with customers through effective communication and follow-up - Provide excellent customer service to ensure customer satisfaction - Assist at...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Adecco Full time

    **Customer service** We are currently recruiting top talent for the role of Customer Service for our client - Retail group in Dubai 1-12 months contract Job Purpose: To provide excellent service to customers Roles and Responsibilities: - Take ownership of customer issues - Troubleshoot problems and drive resolutions - Escalate unresolved issues to...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Al Makaq BIN Rafaq Engineering Group & Co. Full time

    Our company is looking for a Customer Service to join our team. **Responsibilities**: - Respond to all complaints in a friendly and professional manner; - Assist Customers in preparing their orders; - Ensure the highest levels of customer service; - Guarantee satisfaction and value for our customers; - Assist with administrative duties such as word...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...

  • Customer Service

    3 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Guardforce Security UAE Full time

    Guardforce security services is proud to announce a vacancy has been placed for a Customer Service Agent. - Excellent communication - Good literacy - Be able to speak English and Urdu/Hindi - Presentable - Confident - Good hospitality - Good customer care skills, honesty, punctuality &integrity JOB REQUIREMENTS: - Proven minimum 1 year in UAE working...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates YTVIEWS ONLINE MEDIA LLC Full time

    2. Take ownership of customer issues and ensure prompt resolution 3. Maintain customer records by updating all relevant information in the database 4. Meet personal/team qualitative and quantitative targets 5.Providing complete information about the product to the customer. 6.Solving all product or service related issues of the customers. 7.Keeping a...

  • Customer Service

    5 days ago

    Dubai, United Arab Emirates EXWORTH DIGITAL TECHNOLOGY L.L.C Full time

    Job responsibility 1. Responsible for the basic operation of the management platform, enterprise platform and APP business. 2. Output product promotion content, service cases and solutions, responsible for accurately delivering effective information to customers. 4. Sorted out and analyzed user feedback problems, traced the causes of problems, reduced the...

  • Customer Sales Executive

    4 weeks ago

    Dubai, United Arab Emirates CARD SERVICE LLC Full time

    Walk-in Interview on 04/12/2023 Urgently Hiring Financial Service is Urgently Looking For Customer Sales Executive Interview Date: 04/12/2023 Interview Time Between 11:00Am to 01:00 PM GEIB Loyalty Card Services LLC is looking for high caliber, dynamic sales professionals for credit card sales outsourcing DSA division, face to face interview. Job...

  • Customer Service

    2 days ago

    Dubai, United Arab Emirates Enrollme HR Consultancy Full time

    Job: Customer Service (Freshers) Location: Jabal Ali Industrial Area, Dubai. Education: Diploma in Business Administration/ Higher Education **Salary**: AED 8,000 + Nafis Benefits ARABIC SPEAKING ONLY 5 Days working (MONDAY-FRIDAY) Private MNCs (Private Company) Pay: From AED8,000.00 per month **Experience**: - customer service: 1 year...

  • Customer Service

    1 month ago

    Dubai, United Arab Emirates Boon Coffee Full time

    We are looking for a FEMALE (Philippines) Customer Service with data entry in tally basics. At least 2yrs experience and preferably can join immediately. **Responsibilities**: 1. Check in coming inquiry 3. Order office supplies, arrange cleanliness in the office 4. Manage, update, and communicate schedules for appointment 5. Handle petty cash and report...

  • Customer Service

    4 weeks ago

    Dubai International City, United Arab Emirates Get Give Delivery Services Full time

    Excellent communication skills, able to speak fluent English and preferably Arabic. Good knowledge of computers and fast typing speed. Effective customer handling skills and able to perform under pressure. Ability to multi task. Dedicated and enthusiastic to take on challenges. 1 or 2 years of courier experience in the customer service...

  • Customer Service

    1 month ago

    Dubai, United Arab Emirates Metre Squared Full time

    With flooring experience Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Customer orientation and ability to adapt/respond to different types of...

  • Customer Service

    5 days ago

    Dubai, United Arab Emirates Flooring Contractor Full time

    With flooring experience will handle social media accounts i.e. Facebook, Instagram, LinkedIn Identify and assess customers’ needs to achieve satisfaction Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Customer...

  • Customer Service

    1 month ago

    Dubai, United Arab Emirates Shampooch Full time

    Shampooch, Dubai's premier dog grooming facility, located in Jumeirah 3, Al Wasl Road, is expanding their admin team. Are you a customer service superstar who has experience in scheduling and is obsessed with dogs? Then we are looking for you! - EXCELLENT communication skills - Multitasking - Works well under pressure in a fast paced environment -...

  • Customer Service

    4 weeks ago

    Dubai, United Arab Emirates Shampooch Full time

    Shampooch, Dubai's premier dog grooming facility, located in Jumeirah 3, Al Wasl Road, is expanding their admin team. Are you a customer service superstar who has experience in scheduling and is obsessed with dogs? Then we are looking for you! - EXCELLENT communication skills - Fluent English - Multitasking - Works well under pressure in a fast paced...