Customer Service Representative
3 weeks ago
We are looking for a competent Customer Service Representative who can overseeing and assist in daily operations and help with customer issues. Acts as the liaison, to provide service information, answer questions and resolve any emerging problems.
**Duties & Responsibilities**:
- Act as the first point of contact for all leads through texting and calling according to predefined processes.
- Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
- Ensure customer retention and increase the customer base.
- Keep proper records and updated customer and clients' database
- Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
- Collaborate with other team members to achieve overall team goals.
- Managing administration, communicating, and coordinating with internal departments.
**Requirements**:
- Excellent communication skills
- Customer-oriented attitude
- Problem-solving abilities
- Ability to work independently as well as part of a team
- Knowledge of customer service principles and practices
- High school diploma or equivalent; Bachelor’s degree preferred
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 3 years (preferred)
**Language**:
- Tagalog (preferred)
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