Head Waiter
2 months ago
**COMPANY DESCRIPTION**
Social Distrikt Food Hall & Bar is an experiential destination created to unite people from diverse backgrounds through a celebration of global flavors. Our food hall and bar proudly serve a diverse array of cuisines from around the world, making us a melting pot of cultures. Beyond culinary delights, we are a vibrant hub for various events, fostering inclusivity and creating cherished memories for everyone. Join us at Social Distrikt, where we welcome all walks of life to share in the joy of togetherness and delicious experiences.
**JOB SUMMARY**
We are seeking experienced and dedicated Head Waiter to lead our front-of-house team. In this role, you will be responsible for overseeing and coordinating the service staff, ensuring high standards of service, and enhancing the overall guest experience. You will act as a key liaison between the kitchen and dining room, ensuring seamless service and guest satisfaction.
**Key Responsibilities**:
- **Service Oversight**: Supervise and coordinate the activities of waitstaff to ensure that service is efficient, timely, and of the highest quality. Provide guidance and support to team members as needed.
- **Guest Interaction**: Greet and interact with guests to ensure a warm and welcoming atmosphere. Address guest inquiries, handle special requests, and resolve any issues or complaints promptly and professionally.
- **Order Management**: Oversee the process of taking and delivering orders. Ensure that orders are communicated clearly to the kitchen and that dishes are served according to the restaurant’s standards.
- **Table Maintenance**: Ensure that tables are set up correctly, cleaned, and maintained throughout service. Manage table assignments and seating to optimize flow and minimize wait times.
- **Training and Development**: Train new and existing staff on service standards, procedures, and menu knowledge. Provide ongoing feedback and support to enhance team performance and service quality.
- **Compliance**: Ensure that all service activities comply with health, safety, and sanitation regulations. Uphold the restaurant’s standards for cleanliness and professionalism.
- **Communication**: Maintain clear and effective communication with the kitchen and other front-of-house staff. Coordinate with the kitchen to ensure timely and accurate delivery of orders.
- **Administrative Duties**: Assist with scheduling, inventory management, and other administrative tasks as needed. Monitor and report on service performance and guest feedback.
**Qualifications**:
- **Experience**: Previous experience as a Head Waiter or in a similar leadership role in a restaurant is required. Experience in a fine dining or high-volume setting is highly desirable.
- **Skills**: Excellent leadership, communication, and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in managing a team and handling high-pressure situations.
- **Personal Traits**: Professional, approachable, and customer-focused. Ability to lead by example and motivate a team. Strong problem-solving skills and a commitment to exceptional service.
- **Physical Requirements**: Ability to stand for extended periods, carry trays and other items, and work in a fast-paced environment.
- **Availability**: Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the restaurant’s operating hours.
**Nationality : Europeans
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