Head Waiter/waitress

7 months ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Head Waiter/Waitress will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- Previous experience of 1-2 years in a Luxury Hotel environment as a Head Waiter / Waitress is a plus.
- Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
- Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
- A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
- An elevated and energetic Conversationalist, engaging Guests with lively discussions.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
- Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.
- Proactively acknowledges and Remembers Guest Preferences, maintaining meticulous Guest History records to curate unparalleled, ‘FIVE-Styled’ Service.
- Takes and delivers Food and Beverage Orders accurately and efficiently, ensuring special Dietary Requirements and Preferences are considered.
- Presents menus and makes knowledgeable Recommendations based on the Guests’ Preferences and the availability of ingredients.
- Demonstrates an Unwavering Commitment to upholding FIVE's First-in-Class Standards, providing personalised Service to Guests at all times.
- Ensures a Seamless Dining Experience for VIP Guests, Anticipating their Needs, and Fulfilling Special Requests.
- Exhibits an exceptional understanding of FIVE's diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at every touchpoint.
- Assumes Ownership of Guest Concerns and Requests, displaying top-notch Responsiveness to Exceeding Expectations, whilst escalating relevant concerns to the Head of Department.
- Efficiently Processes Billing and Payments while adhering to FIVE’s industry-leading Control Procedures.
- Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction, ensuring next-level Service.
- Assists in the lavish Table Setup and helps maintain the Dining Destination’s overall Cleanliness and Atmosphere.
- Exemplifies the Highest Standards of Hygiene and Safety, including adhering to proper handling of utensils, equipment, and best-in-class Cleaning Procedures.
- Utilises remarkable Sales Techniques to upsell and promote bespoke Services, lavish Concepts, and exclusive Special Promotions to Elevate the Guest Experience and foster Revenue Growth.
- Plays a Pivotal Role in the preparation, setup, and breakdown of breath-taking Events, Parties, and exclusive Extravaganzas.
- Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
- Attends regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
- Becomes an invaluable member of the FIVE Tribe, fostering a buzzing atmosphere

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