Operations Assistant
2 months ago
We are seeking a detail-oriented Operations Assistant to join our dynamic team in the tourism industry. The Operations Assistant will play a vital role in supporting the smooth and efficient operation of our tourism ventures. This position offers an exciting opportunity for individuals passionate about travel and hospitality to contribute to delivering exceptional experiences to our customers.
**Responsibilities**:
**Administrative Support**:
- Assist in maintaining accurate records and databases related to bookings, reservations, and customer information.
- Prepare and distribute correspondence, reports, and other documents as needed.
**Logistics Coordination**:
- Assist in coordinating logistics for tours, excursions, and other activities, including transportation, accommodation, and itinerary planning.
- Communicate with transportation providers, hotels, and other vendors to ensure smooth execution of services.
- Monitor inventory levels of supplies and equipment and coordinate replenishment as needed.
**Customer Service**:
- Serve as a point of contact for customers, providing assistance and support before, during, and after their travel experiences.
- Address customer inquiries and resolve issues promptly and professionally, ensuring high levels of customer satisfaction.
- Gather feedback from customers to identify areas for improvement and contribute to enhancing the overall customer experience.
**Quality Assurance**:
- Conduct regular inspections and evaluations of tour facilities, accommodations, and amenities to ensure they meet quality standards and safety regulations.
- Collaborate with the operations team to implement improvements and enhancements based on feedback and observations.
**Team Collaboration**:
- Work closely with cross-functional teams, including sales, marketing, and customer service, to coordinate efforts and achieve common goals.
- Participate in team meetings and contribute ideas and insights to improve operational efficiency and effectiveness.
- Support colleagues with additional tasks and responsibilities as needed to ensure the success of the team and the organization.
**Qualifications**:
- High school diploma or equivalent; Bachelor’s degree in Hospitality Management, Tourism, or related field preferred.
- Previous experience in a similar role within the tourism industry is advantageous but not required.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Effective communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Ability to work independently with mínimal supervision and collaborate effectively in a team environment.
- Flexibility to adapt to changing priorities and willingness to work non-traditional hours, including evenings, weekends, and holidays as needed.
**Salary**: AED10,000.00 - AED12,000.00 per month
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