Branch Associate, Hbme Oman

2 weeks ago

UAE, United Arab Emirates HSBC Full time

**Branch Associate, HBME Oman**

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia

**Role overview**:
To provide quality service to Customers for any queries relating to Trade transactions, general queries and any other support to enhance the overall customer experiences and when they visit the GTRF counters. Accept and release the correct documents to the customers.

To identify potential revenue opportunities for existing relationships by identifying cross-selling opportunities.

**Principal responsibilities**:

- Instigate outbound calls to customers to provide as and when required.to assist with processing.
- Provide customers with information related to Trade products. Receive Trade instructions from customers, once settled release documents to customer after checking the collection authority as per system.
- Send the original requests and documents for scanning.
- Release Export DCs to customers as per laid down procedure.
- Follow up with customers for collection of Exports DCs and return docs and report the uncollected items to Services.
- Carry out monthly balancing of physical import documents held at branch counter, with in the stipulated time.
- Carry out scanning process in the branch where scanners are installed
- Support the development of a cohesive team.
- Acquire knowledge and enhance business understanding to build an internal knowledge database for the team.
- Complete transaction vetting/scanning in accordance with established procedures and standards escalating when necessary to the appropriate escalation points.

Requirements

**To be successful in the role, you should meet the following requirements**:

- University Degree or Master’s Degree.
- Excellent knowledge and experience in trade and customer service
- Strong interpersonal, influencing and communication skills. Passion to share knowledge/experience with others.
- Proven success and achievement in the past working experience where one has to handle multiple tasks independently.
- A good team player who possesses good interpersonal and communication skills
- Strong organizing and time management skills
- Can work independently and quickly, with good attention to detail
- Good command of spoken and written English
- self-motivated with initiatives to take on new and additional responsibilities

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

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