Operations Supervisor with Driving License

2 weeks ago


Dubai, United Arab Emirates Boosting Holiday Homes Full time

As an Operations Supervisor at Boosting Holiday Homes, you will play a pivotal role in ensuring the smooth and efficient operations of our accommodations and experiences. You will work closely with a team of operations professionals, hosts, and other stakeholders to deliver exceptional guest experiences, maintain high-quality standards, and drive business growth.

**Responsibilities**:

- Build and maintain strong relationships with hosts, acting as their main point of contact for operational matters. Provide guidance and support to hosts in optimizing their listings, pricing, and availability to meet business goals and guest expectations.
- Monitor guest reviews and feedback to identify trends and areas for improvement. Collaborate with hosts to address guest concerns, provide solutions, and ensure a high level of customer satisfaction.
- Conduct regular audits of listings to ensure they meet our quality standards and accurately represent the property or experience. Work with hosts to address any issues related to cleanliness, amenities, and other quality-related aspects.
- Track key performance metrics, such as booking rates, occupancy rates, and guest satisfaction scores. Analyze data to identify opportunities for operational improvements and implement strategies to enhance performance.
- Mediate and resolve disputes between hosts and guests, ensuring fair and effective solutions that uphold policies.
- Stay informed about the local hospitality market, competitive landscape, and regulatory changes that could impact hosts and guests.

**Qualifications**:

- Bachelor's degree with valid UAE driving license.
- Previous experience in hospitality, property management, or guest services.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Data-driven mindset with the ability to analyze and interpret metrics.
- Flexibility to work weekends, holidays, and accommodate a dynamic schedule as needed.

**Salary**: AED3,000.00 - AED4,000.00 per month



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