Tool Service Team Leader

2 months ago

Dubai, United Arab Emirates HILTI Full time

WHAT'S THE ROLE?

We are seeking a dynamic and experienced Team Leader to join our team and play a key role in managing day-to-day operational activities. This role is crucial in ensuring efficient and high-quality service delivery to our clients in the UAE. As a Team Leader, you will oversee a team of skilled professionals, driving performance, maintaining standards, and ensuring that all operational targets are met.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

The purpose of the role is to manage a Tool Service Centre (TSC) team is to deliver best-in-class tool service. The role involves establishment of a culture that improves and implements ideas, standard behaviours and changes in the Tool Service Centre (TSC) enhancing overall customer experience.

**Some of your daily tasks will include**:

- Leading, coaching, and mentoring a team in operational processes, ensuring high performance and engagement.
- Working closely with the AMS Manager to implement strategies that align with regional goals.
- Monitoring and enhancing operational workflows, ensuring adherence to company policies and safety standards.
- Conducting regular performance reviews, provide constructive feedback, and foster a collaborative team culture.
- Overseeing resource planning, team schedules, and task allocation to meet service demands effectively.
- Proactively addressing and resolving operational issues, escalating when necessary to the AMS Manager.
- Developing and monitoring key performance indicators (KPIs) to track team success and identify areas for improvement.
- Collaborating with cross-functional teams to improve service delivery and streamline processes.

**Hilti increased the number of refurbished spare parts in repair from 10,000 to 100,000 in 2 years.**

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WHAT DO WE OFFER?

Show us what you’re made of and we’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

WHAT YOU NEED IS:

- A bachelor's degree/ post-graduate degree (Technology, Supply Chain or Business are the preferred disciplines )
- Around 2 years of professional experience in Operations, Supply Chain or Project Management; knowledge of LEAN processes is an advantage.
- Experience working on the shop floor / tool service / repair centers
- Strong analytical and conceptual skills, with business orientation and customer centricity
- Proven leadership skills in leading a team of technicians - with the ability to motivate team members for performance outcomes
- A high level of spoken and written communication, with effective presentation skills
- Based in Dubai, or willing to commute or relocate accordingly

WHY SHOULD YOU APPLY?

Year upon year we are recognised as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

**APPLY NOW**

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**Be Where You Belong**:
Find your future in a market-leading business with a truly caring and performance-driven culture.

**Who We Are**

**Explore your strengths**:
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills

**Who We Are**

**Build a better future**:
Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.

**How We Work

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