Customer Service Representative

1 day ago


Dubai, United Arab Emirates Bibo Sports Full time

looking for a full-time and committed Customer Service Representative who is able to field calls, answer, manage and submit customer inquiries. Strong listening skills are required, as well as previous work experience in the customer service or customer support field. We are looking for an energetic Customer Service Representative who can field incoming calls and build a quality relationship with our customers. This position requires previous customer service experience.

**Responsibilities**:
Answer incoming calls from customers with inquiries.

Analyze customer issues and assist in resolving within the required timeframe.

Coordinate with customers and ensure appropriate questioning to identify issues.

Manage all customer inquiries and summarize to present to management.

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services.

Customer-oriented and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize and manage time effectively.

**Required skills and Qualifications**:
High school diploma (degree is preferred).

Proven customer service/support experience.

The ability to record and document any customer inquiries or questions.

Strong typing skills (50WPM), phone contact handling skills and active listening.

Excellent communication and presentation skills.

Can engage appropriately and work as part of a team.

Capacity to work independently and seek out assistance as required.

Ability to multitask, prioritize and manage time effectively.

Proficiency in English is essential, Tagalog prefered, Chinese advantage.

Ability to work in 2 shifts (12h/day or night )

Locally present in the UAE.

Available for immediate joining.

**Job Types**: Full-time, Permanent

**Salary**: AED4,000.00 per month

**Experience**:

- UAE: 1 year (preferred)
- Costumer Service Representative: 1 year (required)

**Language**:

- Chinese (preferred)
- Tagalog (preferred)
Shift availability:

- Day Shift (required)
- Night Shift (required)


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