Housekeeping Self

**Job Number** 22147203

**Job Category** Housekeeping & Laundry

**Location** Le Méridien Al Aqah Beach Resort, Dibba Road, Fujairah, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY***

Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Shift leader / Housekeeping Supervisor. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at Le Meridien Al Aqah Beach Resort.
- Number of Direct Reports
- Titles of Direct Reports
- **CANDIDATE PROFILE**

**Experience**:

- **Great interpersonal skills and good level of physical fitness.**

**Skills and Knowledge**
- **Strong Communication skills (verbal, listening, writing)**:

- **Innovative**:

- **Pro-active and reliable**:

- **Able to work alone and within a team**

**Education or Certification**
- **Good level of English essential**

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- Reports 10 minutes prior to duty and observe all information’s from department notice boards.
- Collecting the chamber maid sheet, guest supplies request sheet, extra task sheet attached with maintenance checklist from his/her respective supervisor.
- Collecting assigned floor key from his/her direct supervisor or housekeeping coordinator.
- Attending daily morning briefing with supervisor and updating all general information.
- Trolley set-up, corridor, service landings, guest lift landing are neat and tidy before beginning the priority rooms (Occupied/Vacant/Departures/VIP Arrival/ VIP in-house & long staying.)
- Physical status inspection to be carried out for all assigned rooms in Morning & Evening and to report discrepancies to his/her supervisor before 10.30am and evening status by 04.00pm.
- ABC of housekeeping to be carried out at all times in all rooms (morning/evening & night).
- Entering to guest rooms procedure to be followed at all times in all rooms (morning/evening/night).
- Call guest by name whenever possible especially long staying & repeated guest.
- Clean required number of rooms (a minimum of 16 per day) according to the establishment company quality standards.
- Self - Inspects all serviced rooms and reports maintenance direct to Housekeeping Coordinator.
- Provides trainings for all coming new associates to create priority value for Quality Standards
- Maintenance check lists to updated daily and hand over’s directly to his/her supervisor.
- Extra cleaning task to be covered with minimum of 5 rooms per day.
- Deep cleaning to cover 3 rooms per month including shampooing/curtain washing.
- Supports all Deep cleaning projects whenever required by his/her direct supervisor.
- Maintaining tidiness and stock of trolley, and make sure soiled linen emptied after every 4 rooms.
- All long staying guests are met personally and to communicate through CCF’s on consistently.
- Communicates genuinely the day-off follow up through written log registers addressed to his/her respective supervisor.
- Green room program is carried out in occupied rooms as per guest preferences.
- Clear room service trays from the rooms (Used Food and Beverage items) found and place in the service landing - If required any help/clarifications please contact HK Desk.
- Meal breaks timings to communicate to Housekeeping Desk directly.
- Report any lost & found items immediately to the Housekeeping Desk.
- Report any damage or miscellaneous items found guest rooms to his/her supervisor or to the desk coordinator.
- Clean and maintain all provided working equipment’s.
- Guest corridors are well cleaned, stain free of carpets, lift landings are cleaned and maintained, ensure all the doors are also kept clean and maintained (Fire doors/Shaft doors/Service doors/Exit doors and rooms main doors).
- Complete room linen distributions in chamber maid sheets and guest supplies request sheet on daily basis.
- Handover all non - service rooms (DND, SL, DL, RS) and other general information’s to the respective supervisor or to desk coordinator.
- Communicates daily with other room attendants and offers assistance where applicable.
- Complete allocation of turndown rooms with neat & tidy according to our ABC of Housekeeping.
- Establish, promotes and maintains good public relations while meeting or exceeding guest’s expectations.
- Maintains an up-to-date knowledge of the hotel’s facilities and local services, supplying information and responding to the guest‘s queries.
- Maintain regular and effective communication between other departments.
- Attends any training session or communication meetings as advertised by his /her supervisor.
- Co