Technical Manager

2 weeks ago


Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

The Genesys certified Technical Manager shall be a PMP Certified Engineer leading the technical engineer team of Genesys Engineers for Contact centre business of Al Futtaim Technologies in UAE, KSA, Qatar and other emerging markets as per company demands.

**_What you willl do_**
- Installation, Testing & commissioning of Genesys contact center solution on Genesys Cloud and Genesys Engage as per agreed project plan
- Ensure the committed time lines are met for the projects at customer sites within the agreed scope, cost and quality.
- Provide Level3 support for problem Analysis and resolution to the problems at customer site to meet the SLA timelines and first time resolution target
- Lead the solution delivery activity when deputed as responsible for service delivery of specific project.
- Works as Lead Technical resource and assists Project Manager in large projects. Takes responsibility of team working on site and coordinate day to day project activities onsite.
- Expert Knowledge of Genesys, architecting Genesys solution implementation, assisting presales and performing POC.

Continuously upgrade the skills by self-learning

**Technical Skills**:

- Expert level of technical Skills in Genesys Cloud
- Genesys Inbound, Outbound across all media channels
- Genesys AI Chatbot, Conversational AI, Google Dialog Flow
- Genesys IVR
- Expert level of technical Skills in Genesys Engage
- Genesys SIP
- Genesys Multimedia (E-Mail, Chat) Routing
- Genesys Inbound, Outbound Implementation
- Genesys Voice Platform 8.x
- Software Development Skills in
- ASP.Net Development
- Platform SDK Customizations
- Web Services Development in C++/Java
- IVR Flow Design and Development
- Integration Experience Consists Of
- Avaya, Cisco, Alcatel OXE, Dialogic, Microsoft CRM
- Nuance Real Speak
- Implemented Genesys in Windows and Linux Platforms

**Project Management Skills**:

- Project Management Process, Tools and Techniques
- Software Development Life Cycle Management
- Project Initiation, Planning, Execution, Monitoring & Control, Closure
- Coordinating resources and timetables with user departments and data center.
- Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Excellent documentation skills and attention to detail.
- Oversees small to medium sized projects or components of larger projects.
Creates and administers project plans and project documentation using defined templates.
- Manages to project scope and project schedule. Identifies key project team members by defining roles and responsibilities.

**Required Skills to be successful**
- Certifications:

- PMP Certification
- ITIL v4.0
- Genesys Certified Professional Cloud
- Genesys Certified Professional (minimum 3 modules of Genesys Engage)
- People Management
- Strong communication skills
- Communication: Highly motivated and strong team player with excellent communication and leadership skills to lead the team
- An excellent customer service attitude and the ability to interact with customers in a professional manner are required.

**What qualifies you for the role**
- Minimum 9 years of experience in installation and maintenance of Genesys Contract Center Solutions,
- Minimum 3 years of experience in leading the solution delivery activity at customer site.
- Minimum 3 years of experience in leading the team of Genesys consultants.
- Minimum 3 years of experience in Contact Center related Software Development
- Graduate engineer in IT / Computer science

**About Al-Futtaim Engineering & Technologies**
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital


  • Technical Supervisor

    1 month ago


    Dubai, United Arab Emirates Creative Frontline Technical Services Full time

    Technical Supervisor Qualifications: - Minimum 2 Year UAE work Experience on the same field, preferably on a Facilities Management or technical services company - with Valid UAE Driving License - Technical Knowledge and background with A/C works & other technical services (Electrical, plumbing & carpentry) - Education: Required to have a minimum of a...


  • dubai, United Arab Emirates Associate Manager Regulatory Affairs Full time

    Associate Manager Regulatory Affairs | DubaiWe are a global biopharmaceutical company with a focus on bringing transformative medicines to patients in three therapeutic areas: Oncology, Rare Disease and Neuroscience.Works autonomously, but in alignment with MEA Regional Director of Regulatory Affairs & Scientific Office, to oversee day-to-day Regulatory...

  • IT Technical Support

    4 weeks ago


    Dubai, United Arab Emirates K Four Technical Services LLC Full time

    **IT Technician Job Description Template** IT technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. **IT Technician Responsibilities**: - Installing...

  • Technical Manager

    1 month ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD (Dubai, Al Kifaf Project) Full time

    **Project Location: Al Kifaf** **Job description** **Designation: Technical Manager(Architectural)** In this role, you will play a pivotal role in overseeing the technical aspects of our architectural projects, ensuring they are delivered on time, within budget, and to the highest quality standards. You will leverage your architectural expertise and...

  • Technical Manager

    1 week ago


    dubai, United Arab Emirates iSail Marine Full time

    Position: Technical ManagerJob Location: Dubai, UAEWe're seeking a Technical Manager to join our esteemed principals in Dubai. If you're a Chief Engineer with experience in Bulk Carriers and Tankers, we want to hear from you!RESPONSIBILITIES:Manage day-to-day operations of vessels under Ship ManagersMonitor vessel classification society requirements, and...

  • Technical Manager

    6 days ago


    Dubai, United Arab Emirates SSANGYONG ENGINEERING & CONSTRUCTION COMPANY LTD – Dubai Full time

    **Designation: Technical Manager** **Responsibilities**: 1. Lead and manage a team of technical professionals, providing guidance, coaching, and support. 2. Develop and implement technical strategies, policies, procedures, and standards to ensure efficient operations. 3. Collaborate with cross-functional teams to define project requirements and...

  • Technical Manager

    4 weeks ago


    Dubai, United Arab Emirates Computer Network Systems Full time

    Company Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region. We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security,...

  • Technical Manager

    4 weeks ago


    Dubai, United Arab Emirates Ultimate HR Solutions Full time

    We are hiring for Technical Manager for one of a Leading organisation in UAE Job Details - 5+ years of experience in technical project management. - Experience on Artificial Intelligence and Machine Learning project is mandatory - Solid understanding of AI/ML concepts, algorithms, and technologies, with hands-on experience in implementing AI/ML solutions. -...

  • Technical Manager

    4 weeks ago


    Dubai, United Arab Emirates Al Rakha Contracting & General Transport LLC Full time

    **Qualifications: Bachelors/Masters Degree in Civil/Construction Engineering** **Experience : 10 years in UAE + Horizontal constructions (villas/townhouses above 200 nos.)** Ensure teams follow the correct procedures, policies and documentation requirements across project phases Guide the team through the development, testing and implementation stages and...

  • Technical Manager

    1 month ago


    Dubai, United Arab Emirates Infrastructure Contracting LLC Full time

    We are looking for a Technical manager with minimum 10 years experience in Roads and Infrastructure.

  • Technical Manager

    1 month ago


    Dubai, United Arab Emirates GRANKRAFT CONSTRUCTION LLC Full time

    Roles & Responsibilities **Job Overview: We are seeking an experienced, detail-oriented technical manager to join our dynamic team at a major construction project in UAE. In this position, you will play a key role in the overall success of our organization by planning, managing, and monitoring of the engineering functions. You will be responsible for...

  • Technical Manager

    4 weeks ago


    Dubai, United Arab Emirates WESTWOOD IMTIAZ REAL ESTATE BROKERAGE LLC Full time

    **A Technical Manager Provide Civil & Structural project management oversight of appointed consultants and contractors. Monitoring design, supervision during construction to ensure best practice design and quality construction is delivered on time and to cost.** **Responsibilities and Major Activities** Develop working templates for establishing and...

  • Technical Manager

    4 weeks ago


    Dubai, United Arab Emirates Adecco Full time

    Guarantees safety management of his laboratory according to guidelines. - Guarantees the suitable operation and maintenance of all lab equipment. - Improves and develops guide formulations of cement and gypsum based product. - Keeps guide formulations updated in accordance with existing raw materials in the market. - Supports the introduction of new products...


  • Dubai, United Arab Emirates Sanford Middle East DWC Full time

    As a Technical Service Manager specializing in Electronics and Home Appliances, you will lead a team of skilled technicians to provide exceptional technical support and assistance to customers. Your expertise in troubleshooting and resolving technical issues will be critical in ensuring customer satisfaction and maintaining product integrity. You will play a...


  • Dubai, United Arab Emirates China National Chemical Engineering & Construction Corporation Seven Middle East LLC. Full time

    Job responsibilities: Ø Reports to the Construction Manager. Ø Assist the Construction Manager in technical matters related to the Works of the Project. Ø Conduct technical review of construction documents and advise Project Director on all technical-related issues. Ø Respond to design changes and interact with commercial, planning and contract...


  • Dubai, United Arab Emirates China National Chemical Engineering & Construction Corporation Seven Middle East LLC. Full time

    Job responsibilities: Ø Reports to the Construction Manager. Ø Assist the Construction Manager in technical matters related to the Works of the Project. Ø Conduct technical review of construction documents and advise Project Director on all technical-related issues. Ø Respond to design changes and interact with commercial, planning and contract...


  • Dubai, United Arab Emirates Fortinet Full time

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will...

  • Technical Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Kuiper Group Full time

    Key Responsibilities: Review NOC/IOC/EPC customer enquiry specifications and provide concise breakdown to sales and store in the relevant enquiry folder in the server. Review all OEM specs and provide technical guidance and associated costs to sales dept Provide costs and breakdown for testing and inspection enquiries Assist with reviewing price agreements...

  • Technical Manager

    1 week ago


    Dubai, United Arab Emirates Al Amani Consultancy Full time

    TECHNICAL MANAGER required urgently for a reputed high rise building Contracting Company in Dubai. - BE Architecture with min. 10 years' experience in high rise building construction projects in UAE, working with main contractors. - Experience in 50 floors or above preferred. - Handling all technical related issues at site - Design, submittal, Approvals,...

  • Operations Manager

    2 days ago


    Dubai, United Arab Emirates Makeen Technical Services Full time

    **Company Description** Makeen Technical Services (MTS) has been a pioneer in delivering tailored building maintenance services and facilities management solutions throughout the UAE since 2005. As a leading Facilities Management company, Makeen Technical Services caters to both the commercial and residential sectors, including government entities. MTS...