IT Coordinator

5 months ago


Dubai, United Arab Emirates Mecton Full time

1. IT Support and Help Desk Management

User Assistance: Provide technical support to end-users, including troubleshooting hardware and software issues, and resolving technical problems.

Help Desk Coordination: Oversee the help desk operations, ensuring that support requests are logged, prioritized, and addressed in a timely manner.

2. System Administration

User Account Management: Manage user accounts, permissions, and access controls to ensure secure and appropriate access to systems and data.

3. Project Management

IT Projects: Plan, coordinate, and manage IT projects such as system upgrades, installations, and migrations.

Resource Allocation: Allocate resources effectively for IT projects, including managing budgets and timelines.

Vendor Coordination: Work with vendors and service providers to implement IT solutions and manage service contracts.

4. Network and Infrastructure Management

Network Oversight: Monitor and maintain network infrastructure, including routers, switches, and firewalls, to ensure reliable and secure connectivity.

Infrastructure Coordination: Oversee the installation, configuration, and maintenance of IT infrastructure components.

5. Security Management

Security Protocols: Implement and enforce IT security policies and procedures to protect organizational data and systems from threats.

Incident Response: Respond to and manage IT security incidents, including data breaches and cyber-attacks.

6. Documentation and Reporting

Documentation: Maintain detailed documentation of IT systems, configurations, and procedures.

Reporting: Generate reports on IT performance, system status, and project progress for management and stakeholders.

7. Inventory and Procurement

Asset Management: Manage IT assets, including tracking hardware and software inventory, and ensuring proper asset lifecycle management.

Procurement: Oversee the procurement process for IT equipment and software, including evaluating vendors and negotiating contracts.

8. Policy Development and Compliance

Policy Implementation: Develop and enforce IT policies and procedures to ensure compliance with organizational and regulatory requirements.

Compliance Monitoring: Ensure that IT practices comply with relevant laws, regulations, and industry standards.

9. Process Improvement

Efficiency Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of IT operations.

Best Practices: Develop and promote best practices for IT management and user support.

10. Strategic Planning

IT Strategy: Contribute to the development of the IT strategy, including planning for future technology needs and advancements.

Technology Assessment: Evaluate and recommend new technologies and solutions to support organizational goals and improve operations.

11. Communication and Collaboration

Stakeholder Engagement: Communicate with various departments and stakeholders to understand their IT needs and provide appropriate solutions.

Team Coordination: Coordinate with IT staff and other departments to ensure smooth and effective operation of IT systems and services.

12. Disaster Recovery and Backup

Backup Management: Oversee backup processes to ensure data integrity and availability in case of system failures or data loss.

Disaster Recovery Planning: Develop and implement disaster recovery plans to ensure business continuity in the event of major IT disruptions.

**Job Types**: Full-time, Permanent

Pay: AED5,500.00 - AED7,500.00 per month

Application Question(s):

- What is your notice?
- This opportunity is in Saudi. Are you willing to relocate?


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