Massage & Facial Therapist

4 months ago

Dubai, United Arab Emirates Grand Flora Group Full time

**About Us**:
Grand Flora Group was established in 1990 with a revolutionary vision to enhance the way people celebrate life through original and creative henna designs delivered with a truly personalized on-demand service ideology extended even to the client’s home under a strong leadership. With the progressive leaders who believe strongly in change-driven strategy, Grand flora works across a range of industries including Beauty & Health, Food & Beverage, Interiors & Decorations, and its new venture in Mall Management and Real Estate.

**Job Summary**

As a Massage & Facial Therapist, you will report to the Salon Branch Manager. You will be responsible for providing relaxation or treating body pain and discomfort through physical touch and moving a client’s muscles. In addition, you will be expected to be meeting with clients to determine the type of massage they need, creating a relaxing ambiance and kneading or rubbing muscles to release tension. You will also be promoting and selling salon and spa products and services.

**Key Responsibilities**
- Perform authentic Moroccan bath treatments, including exfoliation, cleansing, and massage, using traditional techniques and high-quality products.
- Customize treatments based on clients' skin type, preferences, and needs, ensuring a personalized and rejuvenating experience.
- Educate clients on the benefits of the different massage, Moroccan bath therapy, Thai, Sport Massage, Deep Tissue etc and recommend appropriate treatments and products for skin care and relaxation.
- Promote and upsell salon and spa services, memberships, and retail products to enhance the client experience and maximize sales revenue.
- Assist clients with inquiries, appointments, in a professional and courteous manner.
- Maintain cleanliness and hygiene in the Spa area, including sanitizing equipment, replenishing supplies, and ensuring a serene ambiance.
- Collaborate with other team members to coordinate appointments, manage client flow, and provide exceptional customer service.
- Stay informed about industry trends, techniques, and products related to Moroccan bath therapy to continuously enhance skills and knowledge.
- Support salon and spa events, promotions, and marketing initiatives to attract new clients and retain existing ones.

**Soft Skills**:

- **Communication** — Excellent verbal and communication skills.
- **Organizing, Planning, and Prioritizing Work** — Developing specific goals and plans to prioritize, organize, and accomplish your work.

**Education/Qualification**:

- Proven experience as a Moroccan bath massage specialist or similar role, preferably in a high-end salon, spa, or wellness center.
- Proficiency in performing traditional Moroccan bath treatments, including exfoliation, cleansing, and massage techniques.
- Strong sales and customer service skills with the ability to engage and educate clients effectively.
- Excellent interpersonal skills and a professional demeanor, with the ability to interact confidently with diverse clientele.
- Knowledge of skincare products, ingredients, and treatments, particularly those used in Moroccan bath therapy.
- Certification or training in Moroccan bath techniques and practices preferred.
- Ability to work flexible hours, including evenings and weekends, to accommodate client appointments and business needs.
- Attention to detail and a commitment to maintaining cleanliness, hygiene, and a relaxing atmosphere in the Moroccan bath area.
- Physical stamina and dexterity to perform treatments for extended periods while ensuring client comfort and satisfaction.
- Good communication skills in English and Arabic.

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