Head Brista/ Shift Incharge/ Cafe Manager

4 months ago


Sharjah, United Arab Emirates HR Consultant Full time

**Role Summary**:
You will be responsible for overseeing all aspects of coffee preparation and beverage service within the Club. Your role will require a deep understanding of coffee brewing techniques, excellent customer service skills, and the ability to lead a team of baristas effectively.

**Key responsibilities**:
**Coffee Preparation and Service**:

- Prepare and serve a variety of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks.
- Ensure consistent quality and taste of all coffee offerings by training and supervising the barista team.
- Maintain a clean and organized coffee bar area, including the proper storage of coffee beans, syrups, and other supplies.
- Monitor and adjust coffee equipment, such as espresso machines and grinders, to maintain optimal performance.
- Handle cash transactions and operate the point-of-sale (POS) system accurately.

**Team Leadership**:

- Train, mentor, and supervise a team of baristas, ensuring they have the necessary skills and knowledge to provide exceptional customer service.
- Schedule shifts and allocate tasks efficiently to ensure adequate staffing levels and smooth operations.
- Lead by example, demonstrating excellent customer service, professionalism, and a passion for coffee.
- Conduct regular performance evaluations and provide feedback to the barista team members.
- Foster a positive and collaborative work environment, promoting teamwork and open communication.

**Customer Service**:

- Greet Gym members, take orders, and provide recommendations on coffee selections based on their preferences.
- Ensure prompt and friendly service, maintaining a high level of customer satisfaction.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Build and maintain relationships with regular gym members and promote a welcoming and inclusive atmosphere.

**Inventory Management**:

- Monitor inventory levels of coffee beans, milk, syrups, and other supplies, placing orders as needed.
- Conduct regular inventory counts and reconcile discrepancies.
- Ensure proper storage and rotation of coffee beans to maintain freshness.
- Collaborate with suppliers to source high-quality coffee beans and other products.

**Qualifications**
- Previous experience as a barista, preferably in a leadership or supervisory role. Preferably 4 to 5 years UAE Experience.
- In-depth knowledge of coffee beans, brewing techniques, and espresso-based beverages.
- Strong customer service skills and the ability to engage with a diverse customer base.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Proficiency in using coffee equipment, including espresso machines and grinders.
- Flexibility in work hours, including early mornings, evenings, weekends, and holidays.
- Passion for health, fitness, and wellness, with an understanding of gym culture and clientele.

**Salary**: From AED1.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)


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