Sales Consultant

7 days ago

Dubai, United Arab Emirates Mouawad Full time

The chinese sales associate/consultant will produce desirable sales results and ensures that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

**Duties and Responsibilities**:

- Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
- Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
- Checking and answering the outlook mails for any requirement
- Greeting and welcoming customers according to Mouawad retail guidelines
- Attending the customers and provide excellent customer service and product knowledge
- Portraying an immaculate grooming and appearance look
- Presenting Jewellery using Mouawad standards
- Always being well aware of price before communicating it to customers, by first checking the label
- Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
- Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
- Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
- Maintaining the safe room and showroom displays according to the 5s methodology
- Responding to any management project when assigned (attending events and exhibitions)
- At the end of the day, remove Jewellery from the showcase and close the boutique.
- Maintaining and developing great relationships with customers
- Gathering market and customer information by engaging with customers and recording interests
- Recording sales and orders information, present it to showroom manager by phone or mail
- Supporting team members during the sale process
- Attending team meetings and sharing best practices with colleagues
- Receiving and handling repairs from customers

Needed Skills and Competencies:

- Chinese Speaker
- Customer service skills
- Interpersonal communication skills
- People oriented
- Positive attitude
- Be able to network and negotiate
- Team player

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