Sales Manager

2 weeks ago

Dubai, United Arab Emirates Marriott Vacations Worldwide Full time

**Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.**:
***JOB S**UMMARY**:
**Manages and executes sales strategy to meet and exceed sales budgets/targets. Manages, coaches and actively trains the sales executives, TOs, encore reps, and other relevant sales position in the respective galleries. This position also has a subsequent role as a full time TO to close sales for their respective team on a daily basis. Coordinates with marketing management in order to ensure alignment of marketing and sales strategies. Responds to the needs of the sales force by providing necessary resources, offering incentives, and resolving conflicts. Participates in the performance management, coaching, recruiting, and selection of the sales workforce, and develops associates to maximize productivity. Oversees the customer sales experience and proactively responds to customer concerns. Build and maintain a strong relationship with the landlord of the location the galleries are located.**:
**CANDIDATE **PROFILE****:
**Preferred Education and **Experience**:

- ** Bachelor’s degree or 4 years of equivalent work experience; minimum 2 years’ experience in a similar **position.**:
**Required **Qualifications**:

- ** Proficiency in reading and writing Arabic and English (business **level)**:

- ** Preferably residing in United Arab Emirates**:
**Willing **To**:

- ** Work in contact with the general public using strong communication and customer service **skills**:

- ** Demonstrate openness to adapt to different cultural contexts based on **location**:

- ** Must be willing to be flexible across shifts as required by business **needs**:
***JOB SPECIFIC **TASKS****:
**Managing the Sales **Experience**:

- ** Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations.**:

- ** Responsible for planning/staffing of sales force readiness by ensuring appropriate number of Sales Executives needed for marketing/tours.**:

- ** Provide information to, and answer questions from, customers regarding specific topics related to vacation ownership, seasonal travel and financing options.**:

- ** Close sales as a TO, be the second face for the **customer.**:

- ** Manage performance for all positions using appropriate reporting and 1 on 1 meetings **regularly**:

- ** Review and approve documentation for a **sale.**:

- ** Monitor the pipeline of deals awaiting final confirmation/signature that are in the allowable time period for **rescission.**:

- ** Handle any overflow from tour **waves.**:

- ** Greet customers and make initial introductions to front desk and/or Sales **Executives.**:

- ** Support the presentation and ratification of contracts to new **owners.**:
**General Business **Management**:

- ** Supervise the daily operational aspects of the Sales **Galleries.**:

- ** Conduct and/or contribute to material for Daily Huddles/Line **Ups.**:

- ** Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.**:

- ** Mediate,** **counsel,** **and** **resolve** **in** **a** **timely** **manner** **any** **issues** **with** **or** **between** **subordinates** **and** **with** **colleagues.**:

- ** Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a safe haven for open and honest communication.**:

- ** Monitor weekly and period-to-date reports (e.g., VPG, Net Sales, Customer Satisfaction, SE/ME hot lead reports, channel reports, and P&Ls), and provide effective motivational messages to sales team based on **performance.**:

- ** Monitor the availability of product inventory and make sure Sales Managers have an accurate understanding of what can be sold from the portfolio as well as how it should be sold (e.g., to include financing).**:

- ** Manage the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.**:

- ** Determine when issue escalation is **required.**:

- ** Develop, maintain and enhance the 'Culture of Excellence' in all facets of the Sales Galleries/Center **operation.**:

- ** Coordinate and prepare with Director of Marketing quarterly business **objectives.**:
**Providing Service to **Others**:

- ** Respond to customer questions, complaints, and/or **concerns.**:

- ** Develop plans to proactively deal with and mitigate common customer **problems/complaints.**:

- ** Communicate with customers when escalated issues **arise.**:

- ** Coordinate with Quality Assurance and Contracts to

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