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IT Engineering Applications Support Manager

1 month ago

Sharjah, United Arab Emirates WSP Full time

**We are WSP - Join us and make your career future ready**
Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us.

WSP Middle East is currently seeking to recruit an IT Engineering Applications Support Manager to lead the IT practice in our UAE office.

**Your new role, what's involved?**

**Engineering Applications & Systems Support**

**Software Asset Management**
- Effectively manage software assets and licensing, in coordination with IT Service Management teams within the designated regions, ensuring compliance with licensing agreements and optimizing software utilization.
- Control Enterprise processes for software asset tracking, procurement, and cost optimization.

**Support Team Effectiveness**
- Ensure the effectiveness of the Service Desk and support teams, enabling them through the documentation and sharing of knowledge to provide timely and expert assistance to end-users.
- Liaise between support teams and vendor support channels for escalated or highly complex support needs.

**Organizational Governance**
- Collaborate closely with regional stakeholders to understand and address unique support needs and requirements.

**Process Optimization**
- Continuously assess and improve engineering support processes, aligning them with Enterprise best practices and evolving business requirements.
- Identify opportunities for process automation and efficiency gains.

**We'd love to hear from you if you have**:

- Bachelor’s degree in Information Technology or a related field.
- Strong understanding of ITIL or similar IT service management frameworks.
- Exceptional communication, leadership, and interpersonal skills.
- Proven ability to collaborate effectively with cross-functional teams and stakeholders.

**Preferred**
- Multilingual proficiency (English and Spanish or French preferred).
- Experience working in a global organization with a diverse workforce.

Job Reference: WSPME03254