Retail Store Manager

2 weeks ago


Dubai, United Arab Emirates LAGGAR Full time

**Responsibilities**:

- Leadership and Team Management:Provide strong leadership to the store team, motivating and inspiring them to achieve sales targets and deliver exceptional customer service.
- Recruit, train, and develop team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
- Delegate tasks, set clear expectations, and monitor employee performance, providing regular feedback and coaching to improve individual and team performance.
- Foster a positive work environment, encouraging teamwork, collaboration, and a customer-centric approach.
- Operations and Store Performance:Oversee all aspects of store operations, including inventory management, visual merchandising, and adherence to company policies and procedures.
- Analyze sales and performance data to identify trends, opportunities, and areas for improvement, and implement strategies to optimize store performance and achieve growth targets.
- Maintain accurate records of sales, inventory, and expenses, and prepare daily reports to report to upper management.
- Ensure the store is clean, organized, and well-maintained, providing a welcoming and comfortable environment for customers.
- Customer Service and Complaint Handling:Ensure exceptional customer service standards are upheld at all times, promoting a customer-centric culture among the store team.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction.
- Develop strategies to enhance the customer experience, ensuring a seamless and personalized journey for customers throughout their visit to the store.
- Decision-Making and Problem-Solving:Make informed and strategic decisions related to pricing, promotions, inventory management, and staffing to drive business growth and profitability.
- Identify and address operational challenges and obstacles, implementing solutions and process improvements to optimize efficiency and effectiveness.
- Communication and Collaboration:Maintain regular communication with upper management, providing updates on store performance, sales targets, and any significant issues or opportunities.
- Collaborate with other store managers and departments within the company to share best practices, align strategies, and contribute to the overall success of the organization.

**Requirements**:

- Previous experience as a Store Manager or in a similar leadership role within the retail industry.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership and team management skills, with the ability to motivate and develop a diverse team.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers, team members, and upper management.
- Exceptional customer service skills and the ability to handle customer complaints and resolve issues effectively.
- High level of retail industry knowledge, including trends, competitor analysis, and customer preferences.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Proficiency in using computer systems, point-of-sale software, and other retail management tools.
- Flexibility to work evenings, weekends, and holidays as required.

Note: This job description is intended to outline the general responsibilities and qualifications for the Store Manager position. It is not an exhaustive list of all duties, responsibilities

**Salary**: AED3,500.00 - AED5,500.00 per month

**Experience**:

- Retail Store Manager: 3 years (preferred)

**Language**:

- English and Arabic fluently (required)

License/Certification:

- Driving License (required)

Application Deadline: 15/07/2023


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