Spa Attendant

2 months ago

Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

Spa Attendant
(13394)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**
- Ensures professional and consistent Spa services according to the Leading Quality Assurance (LQA) assessment the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
- Ensuring the Spa completely complies with all required standards as specified and mandated by the leading Quality Assurance assessment.
- Conducts the daily cleaning, replenishing, and collection of all Spa-related items.
- Delivering a high standard of cleanliness of the facility and supporting services to all guests.
- Support the Spa team to drive revenue daily to ensure daily, monthly & yearly targets are met and exceeded.

**Key Duties and Responsibilities**
- Supply the guests with the amenities while monitoring the assignment, standard set-up, and maintenance of locker, linens, and wet areas.
- Maintain cleanliness and report deficiencies of any equipment.
- Maintain the facility in peak sanitary condition at all times.
- Maintain wet areas/locker rooms in a tidy manner.
- Check and clean all areas of the Spa area including outside areas when needed.
- Maintain toiletries in locker/shower cubicles and other room vanities.
- Maintain linen inventory to and from laundry on a scheduled basis.
- Direct guests to appointments and assist them in every way possible
- Assist guests with the use of the sauna, steam, and all the other Spa facilities
- Understand and be able to share information about all spa services.
- Able to answer telephone inquiries, make bookings, and receive guests in the Spa.
- Knowledgeable about all Spa retail and professional items.
- Ensure stocking of all spa amenities and toiletries.
- Adheres to the hotel’s policy relating to fire, hygiene, health, and safety.
- Achieves customers’ expectations and department performance targets.
- Holds impeccable personal grooming as per The Bab Al Shams Desert Resort Standards.
- Welcomes the guests/clients to the Spa and engages them in conversation to determine the services that they need.
- Work in close coordination with the rest of the Spa team.
- Explain the massage procedure and provide information about products used during treatments.
- Performs professional services according to the LQA Standards with attention to detail and in a prompt timely manner.
- Advises guests of Spa service programs, treatments, and products available at the SPA including retail.
- Assists in promoting Spa & body retail products to guests and offers full product knowledge.
- Ensures all treatment rooms are fully set up before beginning treatment according to set standards and procedures.
- Communicate with all related internal departments any guest-related matters, products or equipment needs, technical service requests, etc.
- Upholds the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures.
- Participate in regular training and Spa meetings.
- Responsible for monitoring all Spa related facilities and processes including service standards and keeping the Senior Therapist updated on any issues that may affect the smooth operation of the Spa.
- Reports to Supervisor unusual incidents, complaints, unauthorized persons, missing or damaged hotel property, and lost and found items.
- Participates in the multi-skills philosophy of the department.
- Responds to any changes in spa function as indicated by the company.
- Communicates effectively and responds well, to questions and requests.
- Works in a team, i.e. caring about other team members and different nationalities.
- Assist other departments when requested to.

**Experience & Educational Requirements**
- Certificate holder or equivalent qualification
- 3 years in a similar position in a five-star hotel.
- Physically fit for the position.
- Knowledge in micros Microsoft Office Word/excel/power point.
- Time management.
- Leadership / People management.
- Good communication skills, (written and verbal)
- People management experience
- Strong orientation towards customer service
- Highly organized and proactive and able to meet deadlines in a fast-paced environment
- Presentation skills
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Leadership skills
- Customer focused
- Teamwor

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