IT Support

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

**Responsibilities**:

- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals

**Requirements**:

- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills
- BSc in Computer Science or relevant field
- Ability to perform remote troubleshooting and provide clear instructions

**Benefits**

We are NNC A family of over 60 committed creatives, all honed in on delivering excellence for our clients and partners. We built a reputation for dynamic, effective campaigns that connect our clients with their audiences.

We communicate, we strategies, we improve - but most importantly, we do it together

We are looking for Financial Controller, if you fit the below, please apply What will you do? Job description What can we offer you?
- A competitive salary
- Semi-flexible office hours
- Rewards and Recognition
- A top-shelf Medical Health Insurance with full medication coverage
- Agile work environment and cross-functional teams
- Diverse colleague group of 16+ nationalities
- Training and development budget for personal, and professional growth
- Modern, human-centered office with recreational spaces
- A kitted-out kitchen with a comfortable dining space and a reliable coffee machine
- Birthday Cakes

**Selection process**

Depending on the competence and the position you are interviewing for, the hiring process can include these steps:

- Next is either a virtual or physical interview to get to know you better
- If the interview goes well, we'll send you a position-specific assessment
- If we like it, you'll receive a job offer within a few days.