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Functional Support Representative

4 months ago

Dubai, United Arab Emirates odoo Full time

10th Floor,JBC1Tower,Cluster G, Jumeirah Lakes Towers, Dubai, United Arab Emirates_

**Are you ready to learn fast and have a real impact on the company?**

Join Odoo, a growing software company with a **killer product**,
a **huge global community**, as well as a **fun and exciting work environment**.**Users of the Product**:
4,300,000

**Company Growth**:
60% Year over year

**Company Maturity**:
Profitable

**What we expect.**:
As Support Agent, with a positive attitude and dynamism, the team provides **support and help to our existing and potential new customers**, and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service.

As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request comes in, through **ticketing, live chat and phone calls**, you will advise and guide our customers. You'll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaborate with internal teams such as consultants, sales or developers.

**Business Knowledge**:
**Technical Skills**:
**Autonomy**:
**Variability of the Job**:
**Quality of Product / Tools**:
**Responsibilities**:

- Help customers with their use of Odoo Business Apps
- Engage with our visitors and leads (Livechat)
- Ensure customers' satisfaction
- Improve customers's experience
- Contribute to the improvement of our product

**Must Have**:

- Fluent in both English and Arabic (written and spoken)
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- **1 - 3 years of experience**:

- Problem solving skills

**Nice to Have**:

- Located in the UAE
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)

**What's great in the job?**:
If you like the IT world, you will be glad to contribute to
- **the improvement of our software Odoo** by escalating good feedback.
- In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guaranteed
- You will start your on-boarding with 2 weeks of intensive functional training with a final certification.