Client Services Representative/foh

3 weeks ago

Dubai, United Arab Emirates Christie's Full time

What you'll be doing

The primary function of this role is to act as the first point of contact for clients at Christies Dubai, providing guidance to visiting clients for all aspects of Christies services; as well as providing administrative support and assistance to staff for daily business support.

What your day might look like- Be first point of contact for clients via telephone or clients visiting the office- Manage the client services Dubai inbox- Management of daily correspondence to clients and supplier. Compose and edit correspondence, reports, memoranda and other material- Maintain client files in the office??- Ensure Front of House is clean and tidy, catalogues are neatly arranged and available for client perusal, arrange tea and coffee for clients when required- Administrative tasks related to business getting and selling activities of the Specialists and management support, presentation, research, etc.- Handle estimate requests and process internally to relevant departments. Contact clients when answers are received- Assist clients with pre-sale and post-sale queries, such as bidding, setting up online accounts, collections, payments and routing shipping requests to the correct member of staff.- Provide support to maintain healthy relationships with clients and colleagues, acting as primary point of contact for all communications for the other staff members, as the role will- Support office management activities- Ensure office stationary and F&B(coffee, water, chocolates..)are in place, order as needed-
- Invoicing support-
- Receive and send out catalogues via courier (DHL account management)-
- Work closely, efficiently and effectively with other global specialist departments including international and regional offices, external organizations, individuals, and institutions as per your role- Support events and other marketing or social media activities activities arranged by Dubai office, such as obtaining permits, gallery arrangement, support with presentation(projector, etc), ambient music, deliveries, collections, check in invitees, etc- Work closely with our social media team providing on ground content- Coordinate the annual calendar and keep it up to date- Manage FOH and window digital screen- Perform other duties as assigned by Managing Director, Middle East and General Manager

What you'll bring to the team- A helpful and approachable manner as well as being well-presented- Excellent communication and interpersonal skills, including superior written and spoken communication- Enjoyment working and collaborating in a team- An understanding of the art and luxury markets, interest in art market- A minimum of a year full-time administrative experience- Work experience within an art/luxury setting- Knowledge of E-mail, Spreadsheet, Word Processing and Presentation software (Microsoft Office preferred)- Ability to learn Christie’s systems including client and object system (COS), JDE, intranet and website- Excellent communication and interpersonal skills, including superior written and spoken communication- Excellent time management and organizational skills- Ability to multitask during busy periods- Detail-oriented personality, with particular attention to format, style and accuracy- Languages: English and Arabic- Ability to remain calm in stressful situations

What's great about working for us- 30 days annual leave + 1 day Birthday leave- Christie’s Christmas office closure (guaranteed between 25th Dec - 2nd Jan) - in additional to annual leave: almost two weeks to fully switch off and spend time with friends and family- Additional 1 week’s annual leave within the year of a 5 year anniversary i.e 5_th_, 10_th_, 15_th_ and so on- Volunteering day: Take an additional day of annual leave to volunteer for a charitable organisation that’s important to you- Flexible Fitness Fund - 1,900 AED per year expense allowance for health and wellness related activity (taxable)- Access to world-renowned art: with regular exhibitions in our galleries to wander around and exclusive guided tours hosted by specialist colleagues- Discretionary Bonus (dependent on the business and employee performance payable in March each year)- Private Health Insurance - no employee contribution needed, subsidised for other family members- Employee Assistance Programme - access to personal advice and support services including counselling- 16 weeks full pay on Maternity Leave

Close date: 2nd June

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