Training Manager

3 days ago


Dubai, United Arab Emirates Quest Search and Selection Full time

Ref: 111219_1707138 | Negotiable | Location:Dubai, United Arab Emirates | Added:05/02/24

ob Title: Retail Training Manager

Location: United Arab Emirates (UAE)

Overview: Our client, a well-known retailer in the UAE, is seeking a talented and experienced Retail Training Manager to enhance the skills and capabilities of their retail workforce. The Retail Training Manager will play a crucial role in developing and implementing training programs that drive performance, enhance customer experience, and uphold the company’s reputation for excellence in retail service. If you have a passion for retail, a keen eye for talent development, and a commitment to delivering exceptional training solutions, we want to hear from you

Key Responsibilities:

- Training Program Development:

Collaborate with senior management and department heads to identify training needs and priorities.
- Design and develop comprehensive training programs tailored to the specific needs of retail staff across various departments and levels.
- Ensure training materials and content reflect the unique culture, values, and products/services offered by the company.
- Training Delivery:

Facilitate engaging and interactive training sessions for retail employees, utilizing a variety of methods such as workshops, role-plays, and e-learning modules.
- Conduct regular training sessions at store locations across the UAE, ensuring consistent delivery of training standards.
- Leverage technology and digital platforms to enhance training accessibility and effectiveness, especially for remote or dispersed teams.
- Onboarding and Induction:

Oversee the onboarding process for new retail hires, ensuring they receive comprehensive training on company policies, procedures, and product knowledge.
- Work closely with HR and recruitment teams to streamline the onboarding experience and accelerate time-to-productivity for new employees.
- Sales and Customer Service Training:

Develop and deliver training programs focused on sales techniques, product knowledge, and customer service excellence.
- Coach retail staff on effective sales strategies, upselling techniques, and methods for building strong customer relationships.
- Monitor and assess sales performance metrics to identify training needs and areas for improvement.
- Compliance and Quality Standards:

Ensure that all retail staff are trained on compliance requirements, including health and safety regulations, product handling procedures, and ethical guidelines.
- Conduct regular audits and assessments to ensure adherence to quality standards and best practices across all retail operations.
- Team Leadership and Development:

Lead a team of trainers and training coordinators, providing guidance, mentorship, and performance feedback.
- Foster a culture of continuous learning and development within the retail workforce, encouraging employees to pursue growth opportunities and expand their skill sets.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.


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