Eam in Charge
3 months ago
The Executive Assistant Manager i/c Food & Beverage is a strategic business leader for the hotel and F&B operations. S/he is responsible for overseeing all areas within the Food & Beverage department, including Kitchen and Stewarding ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners. The position has overall responsibility for achieving financial performance, guest and colleagues’ engagement; and for supporting Pyramid Continental Hotel initiatives, and brand expansion by developing our Talent Pipeline
**General Duties and Responsibilities**:
**Setting Out to Win**
- Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
- Manages multiple disciplines under F&B to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement while supporting Hotel initiatives and Brand expansion by developing Talent Pipeline.
- Maintains high performance levels in the department by setting SMART goals and expectations in line with company priorities and hotel goals.
- Embraces the Pyramid Continental brand values and emphasizes the importance of the company’s values on a daily basis. Models desired service behaviors in all interactions with guests and colleagues.
- Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
- Reviews comment cards, Hotel Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with Food & Beverage team and ensures appropriate corrective action is taken.
- Observes behaviors, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
**Winning Through People**
- Hires, retains and develops diverse, high caliber talent that positively make a significant contribution to the hotel goals. Encourages the hiring, development and retention of local nationals.
- Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
- Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
**Skills**
We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.
The EAM i/c of F&B will be responsible for overseeing all areas within the Food & Beverage department, including Kitchen and Stewarding ensuring they develop products and services that meet and exceed guest expectations and provides a return on investment to the owners.
He should ideally has a degree in hospitality management or a related field from an accredited college or university with preferable previous experiences in the same role or with fundamental hotel operation background within a similar market segments. He must be a good computer literate with effective and outstanding communication skills, both verbal and written.
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Pay: AED15,000.00 - AED20,000.00 per month
Application Question(s):
- Are you able to relocate to Africa with salary of AED 18K-20K+Food +Accommodation (Exclusive Studio Facility )+Transportation+Annual Ticket +Medical Insurance + Bonus
- Whats your joining availability ?
- Whats your visa status ?
- Do you have working experience in European Country?
**Experience**:
- EAM In Charge - F&B: 10 years (required)
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