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Head Waiter

4 weeks ago

Dubai, United Arab Emirates Intercity Hotel Dubai Jaddaf Waterfront Full time

As an F&B Supervisor you are responsible to provide professional and customer focused service to our guests, ensuring their dining experience will become a memorable experience and your role will include key responsibilities such as:

- To be proficient in the History of the Outlets and act as an ambassador to it
- To supervise a station and ensure that standards are maintained at all times
- To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our values
- To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets standards
- To continuously collect feedback from guests and report it back to the Management
- Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
- Ensure the proper appearance and grooming of assigned Colleagues
- Handle the welcome of arriving Guests and their seating
- Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being
- Well versed and knowledge in the Outlet’s menu, promotional activities and other relevant issues concerning the outlets and the Hotel
- Contribute to meet and maximize the monthly revenue budget for the respective outlet
- Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
- To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed
- To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature

**Experience**:

- Hotel Industry: 3 years (required)