Spa Therapist for Conrad Dubai

1 week ago

Dubai, United Arab Emirates Hilton Full time

Spa Therapist for Conrad Dubai

A Spa Therapist for Conrad Dubai is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

**What will I be doing?**

A Spa Therapist for Conrad Dubai, you are responsible for performing the following tasks to the highest standards:

- Encourage guests' loyalty and develop clientele retention
- Coordinate with Spa Receptionist in terms of customers appointments
- Be responsible for the hygiene of work environment and maintain cleanliness before and after treatment
- Take care of spa equipment & report any breakage or maintenance requirements
- Ensure that the products and items for professional use are always prepared and stock level is well obtained
- Follow the standard operating procedures implemented by the Spa Manager
- Provide optimum personalized guest service when required
- Aspire on promoting and selling of appropriate retail products after treatment
- Coordinate with the spa stock controller concerning replacement products
- must give prior notice for ordering purposes
- Assist in update inventory and ordering
- Work towards reaching targets implemented by the Spa Manager
- Treat all guests with elegance & respect
- Address guests by their name and be attentive to our guests' needs
- Follow the procedures of consultation to ensure that reserve treatment is suitable or client and check for any contraindication and side effects
- Keep treatment room clean and tidy at all time and well prepared for each guest appointment
- Assist with Spa Reception duties and customer satisfaction
- Assist in general operations of the spa, gym and pool, when needed
- Follow treatment protocols and procedures
- Any other additional accountability as assigned from time to time
- Enhance on further improvement areas and career development
- Be able to stay outside at the pool area and promote the spa treatment for minimum 30min and maximum to 2 hours, in rotation with other therapists
- Job rotations may be arranged within the properties of Hilton Conrad-locally, regionally or overseas

**What are we looking for?**

A Spa Therapist for Conrad Dubai serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to read, writes, speak and understand the English language to communicate effectively with guest and employees
- Thorough organization and supervisory skills proficient in accomplishing the task
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Ability to analyze information and make effective judgments
- Interpersonal skills to provide overall guest satisfaction
- Ability to work under pressure and deal with stressful situations during busy periods
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Ability access and accurately input information using a moderately complex computer syste
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Learning and visual ability to observe and detect signs of emergency situations.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previously worked in luxury Hotel Spa

**What will it be like to work for Conrad Hotels & Resorts ?**

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad's guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all

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