Tagalog Speaking Female Call Center Representative

5 months ago


Abu Dhabi, United Arab Emirates Central Clinic Full time

**Job Title: Inbound and Outbound Customer Service Representative**

**Company: Wave Fitness Gym**

**Location: Abu Dhabi**

***

Wave Fitness Gym is seeking a dynamic and customer-focused individual to join our team as an Inbound and Outbound Customer Service Representative. As the first point of contact for our members and potential customers, you will play a vital role in delivering exceptional service and support.

**Responsibilities**:

- **Inbound Customer Service**:

- Assist members with inquiries, feedback, complaints, and requests regarding memberships, services, facilities, and programs.
- Provide accurate information about gym policies, pricing, schedules, and promotions.
- Address and resolve member issues effectively and efficiently to ensure a positive experience.
- **Outbound Customer Service**:

- Conduct outbound calls to follow up on member inquiries, feedback, and concerns.
- Reach out to potential leads and prospects to promote gym memberships, special offers, and events.
- Provide personalized assistance and guidance to individuals interested in joining the gym.
- Maintain a database of leads, contacts, and follow-up actions to ensure timely and effective communication.
- **Sales Support**:

- Collaborate with the sales team to identify opportunities for upselling memberships, personal training sessions, and other services.
- Assist in processing membership sign-ups, renewals, cancellations, and payments accurately and efficiently.
- Educate members about additional services, amenities, and benefits to enhance their gym experience and achieve their fitness goals.
- **Administrative Tasks**:

- Update member records, profiles, and contact information in the gym management system.
- Prepare reports on customer interactions, feedback trends, and sales performance as needed.
- Assist with general administrative duties such as filing, data entry, and organizing documents.

**Qualifications**:

- Previous experience in customer service, sales, or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and ability to build rapport with customers.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Knowledge of fitness industry trends and terminology is a plus.
- High school diploma or equivalent; additional education or certification is a bonus.

**Job Type**: Part-time

Pay: AED2,500.00 per month

Application Question(s):

- Are you available to join immediately?
- What is your visa status?
- Do you have a call center experience in a Gym?
- do you have telesales experience?

**Experience**:

- similar: 1 year (required)



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