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Sales Associate

1 month ago

Abu Dhabi, United Arab Emirates Al Boom Marine Full time

Job description

**Customer Focus**
- Responsible for greeting and meeting all customers promptly and politely as they enter the store.
- Provide customer satisfaction by delivering exceptional customer service.
- Guide customers throughout the store or to specific areas the customer requests
- Develop a clear understanding of all departments, products, make, and features and after sales service
- Effectively deal with customer queries and complaints.
- Follow procedures for dealing with specific customer orders.
- Ensure confidentiality with respect to Al Boom Marine retail/store sales.

**Store Merchandise/Merchandising**
- Maintain a detailed knowledge of the merchandise/products stocked in the store
- Ensure promotions and fast selling lines are featured in the store.
- Provide information about customers (likes, dislikes and opinions to the line manager.
- Ensure effective stock replenishment to the store and continuous stock availability, ongoing recovery & maintenance in the store.

**Shop Keeping and Store Standards**
- Maximize and contribute to sales within the store through exceptional customer service and retail experience
- Ensure all stock is laid out and displayed according to standard layout norm ( product placement, folded arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise.
- Ensure all product are price tagged, $ price is covered and bar-coded before displayed.
- Ensure correct ratio of stock on shelves and assist in accurate stock counts as per store requirements.
- Ensure all stock administration (stock counts, STS, dispatch and delivers) are recorded on the system in time
- Ensure awareness and vigilance at all times of security in the store without any negligence.

**Experience**:

- Retail Sales: 2 years (preferred)