Female Branch Manager

2 weeks ago

Abu Dhabi, United Arab Emirates Bellacure Full time

**Key Responsibilities**:

- **Operational Management**: Oversee all aspects of the branch's daily operations, ensuring smooth functioning, adherence to protocols, and the highest standards of cleanliness and hygiene.
- **Customer Service Excellence**: Utilize your customer-centric approach to engage clients, provide personalized recommendations, and create an inviting atmosphere that fosters loyalty and trust. Achieve and maintain high customer satisfaction levels.
- **Sales and Target Attainment**: Utilize your background in sales to meet and exceed daily, weekly, monthly, and annual sales targets. Monitor performance against quotas, analyze trends, and implement strategies to drive revenue growth.
- **Team Supervision and Delegation**: Lead, mentor, and supervise all branch employees, delegating tasks effectively to ensure smooth operations. Foster a positive team culture that promotes collaboration, learning, and continuous improvement.
- **Appointment Management**: Coordinate and schedule appointments for both clients and employees, optimizing daily workflows to accommodate customer preferences and maintain efficient operations.
- **Client Relationship Management**: Cultivate strong relationships with existing clients through regular follow-ups and excellent service. Implement strategies to attract new clients, making the spa a destination of choice for wellness and beauty needs.
- **Product and Treatment Expertise**: Demonstrate in-depth knowledge of the spa's products and treatments to cross-sell and upsell effectively, enhancing the overall client experience while contributing to sales goals.
- **Inventory and Protocol Management**: Maintain a vigilant eye on inventory levels, ensuring products are well-stocked and in alignment with demand. Implement and enforce Standard Operating Procedures (SOPs) to uphold the spa's quality and safety standards.

**Qualifications and Requirements**:

- Minimum **seven years** of experience in a similar work background, including but not limited to hotel management, customer-facing roles, customer services, and sales and operations.
- Proven operational managerial experience, preferably within beauty spas, health and wellness, or clinical settings.
- Strong background in sales, with a track record of meeting and exceeding targets.
- Exceptional customer service skills with a passion for delivering an exceptional experience.
- Excellent communication, leadership, and interpersonal abilities.
- Ability to lead and motivate a diverse team of employees.
- Strong organizational skills with the capacity to manage appointments, schedules, and resources effectively.
- Knowledge of beauty and wellness treatments, products, and industry trends.
- Attention to detail and a commitment to upholding cleanliness and hygiene standards.
- Proven ability to handle customer concerns and build strong client relationships.
- Familiarity with inventory management and SOP implementation.

**Why Join Us**:

- Opportunity to lead and shape the success of a prominent Women's Beauty Spa and Lounge.
- Competitive compensation package with performance-based incentives.
- Opportunity to earn high commission based on performance and sales targets.
- Collaborative and supportive working environment.
- Room for growth and advancement within a thriving industry.
- If you are a results-oriented individual with a passion for operational excellence, outstanding customer service, and sales achievement, we encourage you to apply. Join our team and contribute to the growth and success of our Women's Beauty Spa and Lounge.

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

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