Repair Tendering Administrator

7 months ago


Dubai, United Arab Emirates Kone Full time

Repair Tendering activities:

- Validates repair sales leads and any missing information with the help of Maintenance Technician or Technical Helpdesk
- Liaises with the Maintenance Supervisor on progress of sales leads, tenders and orders
- Converts the sales lead to a tender depending on the contract coverage
- Pre-alerts customer of coming tender, makes sure we have the decision maker’s correct contact details, communicates the tender to the decision maker and makes sure the customer received it correctly
- Proactively explains the tender content and value to the customer
- Follows up with customer to check on the customers decision in a timely manner and to ensure we get the order
- Answers customers questions about the tender content, price level, discounts and scheduling
- Periodically contacts customers in relation to open tenders
- Creates the work/service order and confirms the order was received and created
- Receives and resolves customer queries and complaints about repairs forwarded from customer service
- Manages the repair sales funnel and reviews his/her targets in sales cockpit to make sure we reach our repair business target

3rd party inspection administration:

- Analyzes inspection needs and schedules individual inspections
- Analysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks
- Creates service/work order and requests spare parts
- Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

Support tasks:
Support in public tenders
- Supports sales in proposal creation (public tenders)
- Assists in contract and sales order creation for public bids (admin handover)
- Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting
- Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
- Provides reports for Key Accounts
- Prepares working instructions for KONE SSC to be able to input relevant information to customer portals
- Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.
- Are you the one?_- Bachelor's degree is required- 1 - 2 years of relevant administrative experience- Excellent Arabic and English language skills, both spoken and written- French language is a plus- SAP/ CRM Experience is preferred- Experience in people management is a plus-
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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