Customer Success Manager
2 months ago
Work closely with the marketing department and the Global Head of Business Development to deliver global sales and
customer support KPIs across each of our regional presences in Africa, Asia, LATAM and MENA.
**Experience and Qualifications (DO NOT APPLY WITHOUT 3 YEARS MINIMUM EXPERIENCE FROM THE FOREX CFD SPACE)**
- Minimum 3-5 years of experience in Business Development/Sales or Support; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
- Minimum of 3 years managing high performing sales and support teams in the Forex or trading industry.
- Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
- Excellent understanding of the financial markets.
- Track record of achieving and exceeding sales targets.
- Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
- Have a strong understanding of customer service/sales and client experience.
Person Specification:
- Excellent communication skills both verbal and written in local language and English.
- Confident and clear communicator with the ability to build relationships both internally & externally.
- Outstanding interpersonal skills
- Presentation, and networking skills.
- Team player with a proactive and innovative
- Shared responsibility for client acquisition across all regional offices.
- Ability to lead by example and share this passion with client success associates.
- Drive support and sales for our retail trading accounts by providing the Client Success team with training on trading
platforms, educational resources, guidance, and insight.
Ensure global Client Success teams are providing excellent customer service and can communicate with customers in a polite and engaging manner.
- Provide quality control and quality assurance over Customer Success team members and managers.
- Collaborate with team members to hit and achieve regional sales and support KPIs.
- Gather feedback from regional Client Success teams and share with internal stakeholders.
- Identify and report on business opportunities to raise the company’s market share.
- Ensure the Client Success team have all the tools they require to deliver such as CRM management, lead follow up, trading tools, training, and knowledge.
- Feedback to marketing and the Global Head of Business Development how marketing campaigns are succeeding or failing in each region.
- Leveraging CRM data to improve processes and procedures to deliver improvements for clients and the business.
- Identifying opportunities to augment our retention capabilities and extend LTV
- Any other duties reasonably required for the role.
We have other current jobs related to this field that you can find below
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates JJO Pentester Enterprise Full time**Customer Success Manager responsibilities include**: - Sustaining business growth and profitability by maximizing value - Analyzing customer data to improve customer experience - Holding product demonstrations for customers **Job brief** A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects,...
-
Customer Success Manager
5 days ago
Dubai, United Arab Emirates Digital Gravity Full timeCustomer Success Manager - Job Description We at Digital Gravity hiring an experienced Customer Success Manager to help us keep growing. If you're dedicated and ambitious then this is an excellent place to grow your career. Don't hesitate to apply. Responsibilities for Customer Success Manager Establish clear retention goals and process milestones for...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates JJO Pentester Enterprise Full timeCustomer Success Manager responsibilities include: Sustaining business growth and profitability by maximizing value Analyzing customer data to improve customer experience Holding product demonstrations for customersJob briefA Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close...
-
Customer Success Manager
2 weeks ago
Dubai, United Arab Emirates Dynamic Yield Full time**About Our Customer Success Manager**: Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates EasyGenerator Full timeFull-time **Company Description**: With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates Digital Gravity Full timeCustomer Success Manager - Job DescriptionWe at Digital Gravity hiring an experienced Customer Success Manager to help us keepgrowing. If you're dedicated and ambitious then this is an excellent place to grow your career.Don't hesitate to apply.Responsibilities for Customer Success ManagerEstablish clear retention goals and process milestones for the client...
-
Customer Success Manager
3 weeks ago
dubai, United Arab Emirates CryptoNewsZ Full timeCustomer Feedback and Analysis:Gather customer feedback through surveys, interviews, and other channels. Analyze feedback to identify trends and areas for improvement in our products or services.Metrics and Reporting:Establish key performance indicators (KPIs) to measure customer success and satisfaction. Provide regular reports to management on customer...
-
Customer Success Manager
3 weeks ago
dubai, United Arab Emirates CryptoNewsZ Full timeCustomer Feedback and Analysis:Gather customer feedback through surveys, interviews, and other channels. Analyze feedback to identify trends and areas for improvement in our products or services.Metrics and Reporting:Establish key performance indicators (KPIs) to measure customer success and satisfaction. Provide regular reports to management on customer...
-
Customer Success Manager
3 weeks ago
Dubai, United Arab Emirates Elsevier Full timeCustomer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates Dynamic Yield Full timeAbout Our Customer Success Manager:Dynamic Yield, by Mastercard is on the lookout for a Customer Success Manager. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for...
-
Customer Success Manager
2 months ago
dubai, United Arab Emirates AlAlamein International University Full timeJob DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...
-
Customer Success Manager
3 weeks ago
dubai, United Arab Emirates AlAlamein International University Full timeJob DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...
-
Customer Success Manager
4 weeks ago
Dubai, United Arab Emirates GlobalData PLC Full time**Customer Success Manager, MEED Projects** **Dubai** As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates AlAlamein International University Full timeJob DescriptionRole DescriptionThe Customer Success Manager will be responsible for ensuring the satisfaction and retention of our clients. This is a full-time on-site role located in Dubai. The Customer Success Manager will be responsible for managing and building relationships with clients, assessing their needs, and ensuring their success with our...
-
Customer Success Manager
3 weeks ago
dubai, United Arab Emirates GlobalData Plc Full timeCustomer Success Manager, MEED ProjectsDubaiJob Description:As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
3 weeks ago
dubai, United Arab Emirates GlobalData Plc Full timeCustomer Success Manager, MEED ProjectsDubaiJob Description:As a Customer Success Manager (CSM), you are a key team member playing a critical role in our customer’s journey, by supporting our clients in achieving significant value on their investment with MEED. The nature of the role requires listening to and understanding customer’s needs, proactively...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates Digital Saints | Start-up Talent Partner Full timeCustomer Success Manager | Digital Saints | Start-up Talent Partner DubaiDigital Saints: Your talent accelerator for tech and crypto startups and scaleups. Based in London and Dubai, we specialise in rapid scaling for businesses needing 1-200 hires.Are you a seasoned Customer Success Manager with a passion for technology and health? Do you have prior...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates EasyGenerator Full timeFull-timeCompany Description:With offices in four locations worldwide, Easygenerator is growing quickly. We are constantly improving our product to become the global category leader and aim for hyper growth each year. At Easygenerator, we challenge, we own, we deliver, and we experiment. Our success comes from our people, and we are looking for a Customer...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates RELX Full timeCustomer Success Managers (CSMs) aim at improving customer adoption and engagement by partnering with their customers based on their key objectives. In collaboration with other teams, they act as a trusted partner to help their customers achieve success by leveraging the full power of Elsevier solutions. The CSMs objectives are to increase value, retention,...
-
Customer Success Manager
5 days ago
Dubai, Dubai, United Arab Emirates CryptoNewsZ Full timeCustomer Feedback and Analysis:Gather customer feedback through surveys, interviews, and other channels.Analyze feedback to identify trends and areas for improvement in our products or services. Metrics and Reporting:Establish key performance indicators (KPIs) to measure customer success and satisfaction.Provide regular reports to management on customer...
