Bellman Driver

8 months ago

Dubai, United Arab Emirates Resivation Hotel Full time

**Operations**:

- Follow the grooming standards at all times
- Attend training classes as per schedule
- Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Show fullest cooperation and respect within the team and other departments
- Handle guest complaints and report to manager
- Show fullest cooperation and respect within the team and other departments.
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Ensure that all luggage are covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
- Ensure luggage is placed for guest to unpack.
- Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Arrange all guest transportation requests including Limousine service, Shuttle Bus.

DRIVER RESPONSIBILITIES
- Each guest is picked up in a clean and well-maintained car.
- Make sure you know where the guest wishes to go.
- Make sure you know the quickest way how to get there, if you are not sure of the way, ask drivers, we cannot take a guest tot the wrong place.
- Cleanliness and professionalism must be demonstrated at all time
- Respect the road signs and speed limits
- Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
- Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
- Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don’t engage in controversial topics such as politics.
- Don’t gossip about the hotel, previous guests or competition
- Make sure the car is always full with petrol
- Uniform is to be spotlessly clean
- Make sure you have updated traffic info before you head of to pick up or drop of
- Report any faults of the car that you drive.

**Qualifications**:
UAE DRIVERS LICENCE (MANUAL)

Worked earlier as a driver or a bell attendant

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

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