Admin & Customer Service Executive for a Car Rental

3 weeks ago


Dubai, United Arab Emirates SPIN RENT A CAR Full time

**Job Title: Admin & Customer Service Executive For A Car Rental Company**

**Job Overview**:
We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Executive. In this role, you will be responsible for overseeing the day-to-day operations of our car rental services, ensuring efficiency, customer satisfaction and profitability. As a Customer Service Executive, you will manage various aspects, including driver scheduling, customer service, vehicle maintenance and coordination with external partners.

**Key Responsibilities**:
**Driver Scheduling and Operations**:

- Manage and organize driver schedules efficiently.
- Oversee the operation of chauffeur services.

**Customer Service**:

- Handle customer inquiries, concerns, and complaints in a professional manner.
- Ensure timely and effective follow-ups for car returns and replacements.
- Respond promptly to customer complaints and work towards resolution.
- Request Google reviews from customers to enhance the company's online presence.

**Payment Collections and Financial Management**:

- Arrange and follow up on all payment collections.
- Handle security deposit refunds, including sending invoices, pre-authorization slips and collecting bank details.

**Fleet Management**:

- Oversee the maintenance and scheduling of the rental vehicle fleet.
- Track vehicle availability, returns and maintenance schedules.

**Administrative Support**:

- Assist in administrative tasks.
- Organize car services and communicate with the service team.

**Dispute Resolution and Operational Efficiency**:

- Resolve disputes and issues related to vehicle rentals promptly.
- Create work schedules and assign tasks to ensure smooth daily operations.
- Implement cost-effective measures to improve profitability.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Should have knowledge of Microsoft Excel.

**Salary**: AED2,500.00 - AED3,000.00 per month

**Experience**:

- Rent A Car: 2 years (preferred)

License/Certification:

- UAE DRIVING LICENSE (preferred)


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