Relationship Officer

7 months ago

Dubai, United Arab Emirates First Abu Dhabi Bank Full time

**Company Description**
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together.
**Job Description** Job Purpose**:

- Present and sell commercial banking products to current and potential customers active on the assigned book
- Activate existing inactive customers from the assigned portfolio.
- Increase Customer Lifetime Value (CLV) through deeper penetration and offering commercial banking products viz Liabilities account, Fixed deposit, fully secured facility, Commercial Cards, FX

**Specific Accountabilities**:
**Financial**:
**Accomplish set sales and revenue objectives for all Products as per set business plan.**
- Achieve monthly& annual set KPI objectives
- Focus on cross sell to existing clients and leveraging New to Bank acquisition.
- Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.
- Call predetermined customers are proactively sell CMB products (Liabilities account, Fixed deposit, fully secured facility, Commercial Cards, FX) to the client.

**Customers**:
**Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.**
- Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
- To ensure no mis selling to customers by offering products/services transparently as per customer requirements
- Understand and resolve/escalate customer redresses to ensure timely resolution
- To ensure realistic commitments are made to the customers and refer them excellent service to differentiate ourselves from the competition.

**Learning & Growth**:
**Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team**
- To ensure participation in assigned training, Learning & Developemet programmes
- Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

**Internal Processes**:
**Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies.**

**Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.**
- Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.
- Ensure to bring quality and right customers to the franchise.
- To be familiar with all policies, products and processes to ensure superior client on boarding experience
- To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
- Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

**JOB KNOWLEDGE, SKILLS AND EXPERIENCE**
- Requires good convincing and Negotiating Skills according to the complexity of business.
- Continuous suggestions on Changes and ways of improving FAB Products.
- To build and maintain effective business relationship with all colleagues Identify any cross-Selling opportunity for Other Business Divisions of the Bank

LI-MM2
**Qualifications** Education required**: University Degree / MBA / PGDM / preferable.

**Experience**: 3 - 5 years of experience in Banking or in a Financial Industry

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