IT Support and Social Media Manager

4 weeks ago


Ras alKhaimah, United Arab Emirates Innovative Education FZ LLC Full time

**Job Summary**:
The IT Support and Social Media Manager is a dual role responsible for managing the company's IT infrastructure, providing technical assistance, and overseeing its social media presence. This individual ensures smooth operation of IT systems while also developing and executing social media strategies to enhance the organization’s online visibility and engagement.

**Key Responsibilities**:
**IT Support**:

- Provide technical support for hardware, software, and network issues to employees or customers.
- Install, configure, and maintain computer systems, networks, and other IT-related equipment.
- Troubleshoot and resolve hardware, software, and network problems, both remotely and on-site.
- Manage user accounts, permissions, and ensure system security and data integrity.
- Perform regular updates, backups, and maintenance to ensure smooth IT operations.
- Assist with IT equipment procurement and manage the IT inventory.
- Document IT procedures and train staff on new technologies and tools.
- Collaborate with other IT staff on system improvements and technology upgrades.

**Social Media Management**:

- Develop and implement the company’s social media strategy across various platforms (e.g., Facebook, Instagram, LinkedIn).
- Create engaging and relevant content (text, images, videos) tailored to each platform.
- Monitor social media platforms, respond to messages, and engage with the audience.
- Analyze social media performance metrics and adjust strategies based on insights.
- Collaborate with internal teams to maintain brand consistency and align messages across digital platforms.
- Manage social media advertising campaigns, including budget allocation and performance tracking.
- Stay updated with social media trends, tools, and best practices to ensure effective social media engagement.
- Build relationships with influencers and relevant industry partners to enhance brand exposure.

**Skills and Qualifications**:

- Bachelor’s degree in Information Technology, Marketing, Communications, or related fields.
- Proven experience in IT support, social media management, or a combination of both.
- Strong understanding of IT systems, operating systems (Windows, macOS), and troubleshooting methodologies.
- Familiarity with social media platforms, their algorithms, and audience engagement strategies.
- Proficiency in social media management tools (Hootsuite, Buffer) and basic design tools (Canva, Adobe Suite).
- Excellent problem-solving and communication skills, both technical and creative.
- Ability to multitask, manage time effectively, and handle both technical and creative projects.
- Certifications like CompTIA A+, Network+, or relevant social media certifications (e.g., HubSpot, Google Ads) are a plus.

**Benefits**:

- Visa

**Job Type**: Full-time

**Salary**: AED 3,000 onwards / month

Pay: From AED3,000.00 per month



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