Administrative Assistant

4 weeks ago

Dubai, United Arab Emirates Emirates NBD Full time

**Job Purpose**
- Provide secretarial, confidential and administrative services to the Head of Coverage Priority Banking as well the Priority Banking unit head office staff and centers.
- Support Direct reportee of Head of Priority Banking on daily activities such as diary management, correspondence, preparation of presentations & reports and information gathering. In addition, handle problems relating to operations of PRB head office.

**Main Responsibilities**
- Drafting of replies on direct reportees of Head of Priority Banking and Personal Banking.
- Drafting of internal communications for the segment on important operational, service and business broadcasts and announcements.
- Preparing letters to customers and internal customers on various issues.
- Screening of calls and the key liaison for department.
- Schedule meetings for Direct Reportee’s of Head of Priority and Personal Banking.
- Manage the calendar appointments and diarize important meetings for the Head of Depts in Priority and Personal Banking.
- Send meeting requests on behalf of the department and organize the logistics.
- Maintain the filing for the department including customer correspondence.
- Ordering of office stationery and supplies through P2P.
- Maintaining of department staff records
- Ordering and liaising with Procurement and IT dept for IT equipment for the Priority Banking and Personal Banking dept new joiners and existing staff requirements.
- Act as the key person for office upkeep and maintenance requests.
- Be the key liaison for internal and external customers for Priority Banking and Personal Banking in terms of complaints, requests, inquiries and feedback for Dept Heads.
- Provide administrative support to Heads of Dept in terms of daily operations and provide solutions.
- Responsible for routine office transactions such as organizing weekly, monthly and quarterly meeting for PRB and PSB staff.
- Coordinate with external vendors on product and service purchases.
- Arranging travel arrangements for Heads of Dept for meetings and business visits.
- Preparing of Agenda for meeting and taking minutes of the meetings and PRB and PSB weekly
- Collating data for customer events and help organizing the event from PRB and PSB aspect.
- Arranging of logistics for staff trainings and sending nominations and invites for the same.
- Preparation of presentations for Heads of Dept for Priority Banking for weekly and monthly internal and external meetings.
- Prepare monthly PRB and PSB reports on PRB and PSB staff and customer information.
- Maintaining of confidential documents pertaining to staff and customers.
- Maintaining of registers for document tracking.
- Circulation of confidential documents within the Dept Heads.
- Enabling and disabling of system access to new joiners and resigned staff.
- Act as back up staff for the HR coordinator and other staff on leave.

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