Airbnd and Holiday Home Professional
7 months ago
**1. OTA Listing Optimization**:
- Optimize listing content and photographs to maximize property listings visibility, occupancy rates, and attract potential guest.
- Monitor Pricing and availability across OTAs, making adjustments as needed to remain competitive and maximize occupancy rates.
2. Administrative Support:
- Report guest check-in and check-outs through the DTCM portal, ensure that all necessary information is accurately recorded and submitted in a timely manner.
- Assist with administrative tasks related to reservations, including generating invoices, processing payments, and preparing rental agreements.
- Maintain accurate records of guest communications, reservation details, and financial transactions.
3. Reservation Handling:
- Assist guests in selecting suitable accommodations based on their preferences, budget, and travel requirements.
- Process reservation bookings accurately and efficiently, ensuring all details are entered correctly into the booking system.
4. Customer Service:
- Provide exceptional customer service to guests throughout the reservation process, addressing any questions, concerns, or special requests in a professional and courteous manner.
- Coordinate check-in and check-out procedures, ensuring a smooth and seamless experience for guests.
- Address any guest concerns or complaints in a timely and effective manner, striving to resolve issued to their satisfaction.
5. Sales and Revenue Optimization:
- Implement strategies and track key performance metrics to drive sales and increase occupancy rates, including promotional offers, discounts, and package deals.
- Analyse and Monitor booking trends, market data, and identify opportunities to maximize rental revenue, profitability, and guest experience.
- Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred).
- Prior experience in holiday homes, or hospitality industry, preferably in vacation rental management or holiday homes reservations for 2 years.
- Strong communication skills, both written and verbal, with the ability to interact effectively with guests, property owners, and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Customer-focused mindset with a commitment to delivering exceptional service and exceeding guest expectations.
- Flexibility to work evenings, weekends and holidays as needed.
Pay: AED3,000.00 - AED7,000.00 per month
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