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Retail Performance

4 months ago

Dubai, United Arab Emirates Alaïa Full time

Reference Code: 92463**Retail Performance & Operations Manager - ME**:

- Dubai, DU, AE- PermanentSince 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Azzedine Alaïa, a legendary master of cut, changed the look of fashion in the 80’s with his sculptural silhouettes. Today, the Belgian Creative Director Pieter Mulier, perpetuates his quest of perfection and modernity, sharing the same technical skills and passion for arts. Shape driven creations and iconic knits are sculpted on the body, crafting unique interpretations of the free beauty of women.

Job Title:
**Retail Performance & Operations Manager - ME**

Location:
Dubai, United Arab Emirates

Job description update:
March 2023

**KEY DUTIES**

The Retail Performance & Operations Manager - ME supports the brand retail network under his/her responsibility in all aspects of the business, aims to deliver operational excellence and ultimately provides exceptional experiences for our internal and external clients.

**RETAIL PERFORMANCE**
- Execute the Alaia Retail Excellence Program via monthly store reviews and report results/feedback to HQ
- Make sure the grooming, VM and store experience guidelines are well executed and implemented in the store
- Manage and is accountable for key operational KPIs (inventory, cycle counts and audit) and develop action plans to deliver excellence.
- Lead, assign and ensure achievement of retail objectives
- Visit boutique on a regular basis, ensuring and reinforcing Brand/Richemont Policies & Procedures to ensure compliance within the specified region/BOH organization (discount, consignment, SAV process, etc)
- Consolidate business results/KPI achievement for the region on weekly/monthly/quarterly basis in line with business needs
- In line with the vision of the Maison, Retail Standards and Operations Strategy, develop yearly, quarterly and monthly action plans to achieve business objectives
- Manage the overall maintenance of the boutique environment to uphold the Maison’s standards and client expectations (including budget management, coordination with Richemont and follow up)
- Propose incentives to animate and motivate the store team
- Work closely with HQ on the sales follow up vs BU, LE and the previous years

**OPERATIONS SUPPORT**
- Lead the day to day boutique operations within the specified region; act as the 1st line of defense for boutique teams.
- Closely follow up with the boutiques and HQ on non-sellable materials needs/replenishment
- Track and forecast operational budget for the region (uniforms, packaging, VM, stationary, music, beverages, tableware)
- With the Boutique Managers, ensure the boutiques have substantial operational support to meet customer traffic flows and operational demands, enhancing overall customer experience and store performance
- Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed.
- Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations
- Propose and develop streamlined and cost-effective external vendor relationships.
- Consolidate and escalate new/recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed.
- Support boutiques in CS follow up
- Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.)
- Optimize operational processes in place as per market best practice and present to Brand Director and corporate teams
- In line with country/market requirements, adhere to Health and Safety regulations and processes

**TEAM MANAGEMENT**
- Support in all recruitment activities in line with the Maison guidelines and requirements
- Lead, drive and coach the boutique managers and teams
- Identity training needs of all boutique managers and teams in the region and propose development plans

**PROFILE**
- Minimum Bachelor’s Degree in a major relevant to the role
- Minimum 3 years experience in Retail Operations role
- Prior boutique experience, ideally as a Store Manager/ Boutique Manager
- Strong organizational skills, leadership, coaching and influencing skills
- People management experience
- Ability to lead and manage projects
- Effective communication skills
- Team and Customer Centric
- High level of responsibility and accountability
- Experience in KSA market is preferred
- Arabic speakers are preferred due to the requirements of the role