Head Hostess at Waldorf Astoria Dubai International

4 months ago

Dubai, United Arab Emirates Hilton Full time

A Head Hostess at Waldorf Astoria Dubai International Financial Centre is the first point of contact for the restaurant; the team members must have an engaging and welcoming personality, in order to create a pleasant experience for the guests, from reservation through to departure. This role demands an impeccable appearance as well as a friendly and professional manner. Leading by example to support the Reception Supervisor and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests.

What will I be doing?

As Head Hostess at Waldorf Astoria Dubai International Financial Centre you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
- All the reservations are allocated as per the floor plan.
- Always answer the phone politely using a friendly tone and being informative.
- The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is her responsibility to answer them accurately. Therefore, know your product and offerings.
- You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the promotions, special events etc.
- Understand the Server and runner tasks in the outlet and provide assistance as required.
- Have a fair idea about general information around the city.
- To be aware of all the policies and procedures in the Hotel.

**What are we looking for?**

A Head Hostess at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Full knowledge of Reservation System
- All food & Beverage menus.
- Operation hours & upcoming events
- Bull & Bear rules & regulations (i.e. dress code, method of payment, age restrictions)
- Floor plan & table numbers
- Computer literate, excel and spreadsheet
- Positive attitude
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in team

Minimum of 2 Years' experience in a luxury fast paced establishment at the same capacity.

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