Store Manager

4 days ago

Ras alKhaimah, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

To assist the Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merchandising standards, customer service; store finance; store HR, store logistics; health & safety and security). Achieve the most profitable operation; establish a high level of customer service, effective management of budgeted resources to achieve the agreed commercial and financial store objectives

**What** **you will do**

**Customer Service**

Has a REAL customer focus establishes & communicates customer goals and targets while ensuring the highest quality service and results for customers, articulates a strong understanding of customers’ needs and does significantly more than required. Acts as a role model for all employees by focusing business strategy on providing exceptional service and improving customer satisfaction. Ensures that all elements of ‘Customer Service’ are at the forefront of store team and constantly strives to improve.

**Store standards & Displays**

Along with the Regional Visual Manager will be responsible for ensuring eye catching; effective displays are maintained within the Store. All new promotional activity requiring changes to display should be carefully planned and coordinated to ensure minimum amount of disruption. The JH must always maintain the brand integrity through corporate display standards and is responsible for ensuring the display reflects and supports the product suitability for the promotional calendar

**Stock Availability**

To ensure the availability and security of stock in the store through the implementation of agreed delivery plans and by following company procedures relating to stock movement. To liaise with the buyers / Operations Manager regarding product variety / quality and ordering levels providing feedback where necessary. Ensures the proper in-store control of stocks through liaising with the help desk and Inventory team to meet the demands and requirements of the business and customers. Minimise missed opportunities.

**Deployment of Resources and Administration**

Required to oversee the deployment of resources and to constantly challenge his team to utilise all resources to the maximum effectiveness. Improve operational cost effectiveness by ensuring the best deployment of material, financial and human resources and by communicating with subordinates for clear understanding of accountabilities, objectives / targets and measures. Manages the annual sales, headcount and expenses to ensure the store performance is within approved budgets.

**Human Resource Management**

**Monitoring & Control**

Through delegation and supervision, the JH is ultimately responsible for ensuring compliance with the company policies and procedures. The JH will be responsible for ensuring his teams develop self-checking as a normal part of their daily routine. Fulfil the company objectives through the monthly review of performance against plan, by prompt action to resolve variances.

Ensure the effective implementation of Group & Business Administrative policy and procedures, in collaboration with the Regional Admin & Compliance Manager and maintain high operational store standards, processes and systems in accordance with the approved Group and brand policies. Ensure that proper management of all store functions are maintained & implemented, which will contribute to the efficient and coordinated operation of the store as a whole. (Includes compliance with all SOP’s).
- Conducts the stock count as per the defined process in the store and in conjunction with Regional Admin & Compliance Manager and develop stock loss action plans
- Continuous review of costs/expenses of store consumables/stationeries etc. to ensure they are in-line with the budget parameters.
- Review and respond on internal store Audit reports and implement necessary corrective action required
- To ensure all safety and security standards are met

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