Sales and Services Associate
7 months ago
**Job Number** 24026449
**Job Category** Reservations
**Location** Middle East GSO, Emaar Square 6, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Act as the primary point of contact for employees after they finish training and before they begin their unassisted shifts on the floor. Communicate and reinforce company values, vision, and culture to new employees. Work closely with Core Services employees to monitor performance, provide feedback and conduct training refreshers when necessary. Support training classes when needed and will need to build a strong working relationship with the training team to ensure that employees are receiving dedicated support as they exit training to enable success moving forward. Verify that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Coach and develop employees and encourage and motivate employees to perform their best.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Assist other employees to ensure proper coverage and prompt guest service. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
**Coaching and Development**
- Serve as a role model and mentor for new employees.
- Demonstrate strong knowledge of reservations process, systems, policies and procedures and share learnings with employees.
- Develop and support Core Services employees and provide individual coaching on a regular basis as required by supervisor.
- Verify employees are trained on core values, job roles, responsibilities and technical and service responsibilities of roles.
- Assign and verify work tasks are completed on time and that they meet appropriate quality standards.
- Coach and develop employees and debrief calls (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Verify a smooth transition for employees to the main floor.
- Provide support to training team for classroom trainings as needed.
- Provide assistance to coworkers, verifying that they understand their tasks.
**Monitor Performance**
- Understand and track key metrics and utilizes appropriate data in development conversations with employees
- Complete hand-off documentation when employees are prepared to work unassisted.
**Reservation Training**
- Communicate and instill company values and/or culture to new employees.
- Provide feedback to employees regarding training.
**Assists Management**
- Verify that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and verify work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
**Policies and Procedures**
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Verify that uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
**Guest Relations**
- Assist other employees to ensure proper coverage and prompt guest service.
**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange informatio
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