Barista

3 weeks ago


Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Food & Beverage - Services- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Assists with the smooth and efficient service of the Pantry Operation to ensure that the Bar/ Club operate successfully, in accordance with the standard of the hotel and are individually profitable.
- RESPONSIBILITIES:
- A people person who has an outgoing personality with a positive representation. This position requires someone that is knowledgeable and familiar with the trends of spirits, beverages and beverage service. A person that is on top pf trends in the industry and has the ability to train a team for any new changes
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
- Assists in Pantry stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the supplies in the Pantry.
- Maintains par stocks of beverages and guest supplies.
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures that minimum brand standards have been implemented.
- Ensures that all Food and Beverage Essentials are implemented.
- Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the POS functions.
- Ensures all food and beverage items, equipment and other facilities in the Bar/ Club are maintained according to the departmental operation manual requirements.
- Takes guest order and serves items without unnecessary delay.
- Is familiar and has good knowledge of the Bar/ Club’s menu and wine list.
- Prepares mise-en-place according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves coffee or tea as requested.
- Brew coffee and espresso drinks, including lattes, cappuccinos, macchiatos, and other specialty beverages.
- Follow recipes and techniques for consistent taste and presentation.
- Operate and maintain brewing equipment and espresso machines.
- Assists in setting up/ decorating the Bar/ Club according to the theme during special promotions or occasions.
- Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Performs the function of cashier as required.
- Up-sells beverage to increase the revenue.
- Works closely with other Bar/ Club associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
- Understands and strictly adheres to rules and regulations established in the associate handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
- Ensures high standards of personal presentation and grooming.
- Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned.
- Be punctual. No absenteeism or lateness, unless approved by superior.
- Contribute to ensuring that brand integrity and clarity are always maintained.
- Is a “Brand Ambassador” at all times and ensures brand integrity and clarity are always maintained.
- Model the company’s culture, vision, mission and core values at all times.
- Complies to the company policies.
- Works with pre-set budgetary limits.
- Takes on other tasks in addition to the ones stated, in a reasonable framework.
- QUALIFICATIONS:
- Experience: Minimum one year to three years in Hotel Food and Beverage operations or free standin


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